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Erickson Senior Living

On-Call Home Support Scheduler

Erickson Senior Living

. Answer after-hours phone calls in a timely and courteous manner .

Posted 10/9/2026part-timePeabody • Massachusetts • United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact
  • Answer after-hours phone calls in a timely and courteous manner
  • Handle inquiries/referrals promptly to determine the urgency of follow-up needed
  • Oversee all after-hours resident schedules for private duty services to ensure they match the indicated plan of care
  • Triage residents, families, referral sources, and employee questions and issues as appropriate
  • Maximize schedules and reduce open shifts while minimizing overtime and scheduling inefficiencies
  • Provide after-hours scheduling and staffing for all private duty home care services

Requirements

What you’ll need
  • Experience in home care, healthcare, or an environment serving the senior population
  • Scheduling services experience preferred
  • Strong customer service focus and critical thinking skills, including the ability to problem-solve
  • Organizational skills and attention to detail
  • Specific state regulations and requirements may be applicable

Benefits

Comp & perks
  • A culture of diversity, inclusion, equity and belonging
  • 401k for all team members 18 and over with a company 3% match
  • Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
  • Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library
  • Growth Opportunities
  • Flexibility and work-life balance
  • Opportunities to learn and grow