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On-Call Home Support Scheduler
Erickson Senior Living. Answer after-hours phone calls in a timely and courteous manner .
Posted 10/9/2026part-timePeabody • Massachusetts • United StatesMid-LevelSenior💰 $19 per hourWebsite
About the role
Key responsibilities & impact- Answer after-hours phone calls in a timely and courteous manner
- Handle inquiries/referrals promptly to determine the urgency of follow-up needed
- Oversee all after-hours resident schedules for private duty services to ensure they match the indicated plan of care
- Triage residents, families, referral sources, and employee questions and issues as appropriate
- Maximize schedules and reduce open shifts while minimizing overtime and scheduling inefficiencies
- Provide after-hours scheduling and staffing for all private duty home care services
Requirements
What you’ll need- Experience in home care, healthcare, or an environment serving the senior population
- Scheduling services experience preferred
- Strong customer service focus and critical thinking skills, including the ability to problem-solve
- Organizational skills and attention to detail
- Specific state regulations and requirements may be applicable
Benefits
Comp & perks- A culture of diversity, inclusion, equity and belonging
- 401k for all team members 18 and over with a company 3% match
- Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
- 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
- Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library
- Growth Opportunities
- Flexibility and work-life balance
- Opportunities to learn and grow