Associate Director of Operations

Erie Family Health Centers

. Plan, direct, organize, control, and evaluate operations for one or more service lines .

Posted 11/6/2026full-timeChicago • Illinois • United StatesSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing operations across Oral Health, Behavioral Health, and Psychiatry teams, with a focus on strategic planning, performance improvement, and regulatory compliance. Proven ability to develop and implement operational strategies while fostering productive relationships within healthcare systems.

Highest-signal resume keywords

Operations ManagementFinancial Performance ManagementProject ManagementHealthcare Systems KnowledgeAnalytical Reasoning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget DevelopmentQuality ManagementPerformance ImprovementStrategic PlanningAnalytical Skills

Soft Skills

LeadershipCommunication SkillsRelationship BuildingProblem-SolvingMentoring

Tools & Technologies

Microsoft OfficeEPIC

Industry Keywords

HealthcareBehavioral HealthOral HealthRegulatory CompliancePerformance Indicators

About the role

Key responsibilities & impact

Plan, direct, organize, control, and evaluate operations for one or more service lines
Manage budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance, and achievement of service-line goals
Participate in vision creation and implementation for responsible domains
Develop operations plans and projects beyond the listed service lines
Directly supervise and manage coordinators on Oral Health, Behavioral Health, and Psychiatry teams
Provide direct oversight of Oral Health, Behavioral Health, and Psychiatry teams across the organization
Lead recruitment, interviewing, and hiring of direct staff
Mentor developing leaders
Manage performance, quality measures, key performance indicators, strategic planning, and performance/process improvement
Develop and implement Behavioral Health operations strategy in collaboration with the Clinical Director of Behavioral Health
Develop and implement Oral Health operations strategy in collaboration with the Clinical Director of Oral Health
Develop and implement Psychiatry operations strategy in collaboration with the Clinical Director of Psychiatry

Requirements

What you’ll need

High school diploma or equivalent with 6 years of progressively responsible leadership experience; OR Associate degree or two years of college with 4 years of progressively responsible leadership experience; OR Bachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience
Three years of experience in operations, consulting, or finance, preferably in healthcare
Experience managing diverse assignments simultaneously across multiple senior managers
Strong analytical reasoning and ability to translate needs into operational application
Ability to establish and maintain productive working relationships with Health Center Operations Staff Leadership Team
Knowledge of healthcare systems
Strong project management, analytical, financial, and organizational skills
Ability to screen and resolve issues independently and manage sensitive materials confidentially
Ability to manage multiple changing priorities
Excellent verbal and written communication skills, including writing correspondence, briefings, position papers, and speeches
Excellent computer skills for analysis, presentation, and research
Master’s degree preferred
Healthcare experience preferred
Behavioral health or oral health setting experience preferred
Intermediate Microsoft Office proficiency preferred
Intermediate EPIC skills preferred

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Flexible Spending Account (FSA) for Health Care or Childcare
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary
Annual Paid Time Off starting at 20 days
8 paid holidays
Annual merit increases
Career growth and advancement opportunities
Hybrid work arrangement