Birthing Families Navigator – Floater

Erie Family Health Centers

. Work with medical providers and care teams to identify potential clients .

Posted 10/24/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client outreach, care coordination, and supportive services within health and social services. Proficient in maintaining client confidentiality, documenting services, and collaborating with diverse care teams.

Highest-signal resume keywords

Bachelor's Degree In Social WorkBilingual Fluency In English And SpanishIntermediate Proficiency In Microsoft OfficeExperience In Health Or Community ServicesKnowledge Of Record Keeping Methods

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OutreachCare CoordinationRisk AssessmentsHome VisitationDocumentation In Electronic Health Record

Soft Skills

Customer RelationsCultural CompetencyEffective Working RelationshipsTeam CollaborationConfidentiality Maintenance

Tools & Technologies

Funder Data Management SystemElectronic Health Record

Certifications & Qualifications

Valid Illinois Driver's LicenseAutomobile Insurance

Industry Keywords

Community HealthSocial ServicesLow Income EnvironmentMinority EnvironmentPrenatal CarePost-Partum CarePediatric Care

About the role

Key responsibilities & impact

Work with medical providers and care teams to identify potential clients
Assist clients and deliver supportive services
Coordinate primary care, including prenatal, post-partum, and/or pediatric care, and social services
Conduct outreach and face-to-face follow-ups
Complete risk assessments
Make referrals and facilitate referral follow-up
Conduct home visitation as needed
Track clients’ appointment failures
Collaborate with fellow Birthing Families Navigators to provide constant floor coverage throughout the day
Collaborate with clients’ providers and care teams
Maintain familiarity with each client’s care plan
Display excellence in customer relations
Complete monthly reports as assigned
Document services in the funder data management system and electronic health record

Requirements

What you’ll need

Bachelor’s degree in social work, child development, community health, or related field is required
A minimum of two years' work experience in health, social or community services preferred
Intermediate proficiency in Microsoft Office required
Local travel required
Valid Illinois driver’s license and automobile insurance required
Bilingual fluency in English and Spanish required
Cultural competency to work in a low income, minority environment preferred
Ability to maintain confidentiality and trust from clients preferred
Ability to establish and maintain effective working relationships with customers, clients, and community partners preferred
Ability to work well individually and as part of a team preferred
Knowledge of record keeping methods, practices, and procedures preferred
Work schedule aligned with Erie's hours of operations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Flexible Spending Account (FSA) for health care or childcare
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary
Starting at 15 days of paid time off
8 paid holidays
Annual merit increases
Career growth and advancement opportunities
Competitive salary