Medical Case Manager Team Leader

Erie Family Health Centers

. Provide 1-on-1 supervision, leadership, coaching, and support to direct reports .

Posted 9/22/2026full-timeChicago • Illinois • United StatesSenior💰 $26 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management for individuals living with HIV, including coordination of medical treatments and adherence counseling. Proficient in managing team workflows, providing leadership, and ensuring quality assurance in documentation.

Highest-signal resume keywords

HIV Case ManagementSupervisory ExperienceCPR CertificationBilingual Fluency (English/Spanish)Electronic Medical Record Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementMedical Treatment CoordinationQuality AssurancePerformance Metrics MonitoringResource ReferralsEmergency Financial AssistanceTreatment Adherence CounselingClient Care CommunicationStaff SchedulingOnboarding and Training

Soft Skills

LeadershipCoachingCommunication Skills

Tools & Technologies

Microsoft OfficeElectronic Medical Record System

Certifications & Qualifications

CPR Certification

Industry Keywords

HIVCommunity HealthPatient PopulationQuality ImprovementOutreach Activities

About the role

Key responsibilities & impact

Provide 1-on-1 supervision, leadership, coaching, and support to direct reports
Complete new HIV intakes, manage the HIV pool in the EMR system, and assign cases/patients to team members
Manage staff schedules, time-off requests, staffing coverage, hiring, onboarding, and training
Monitor team workflows, performance metrics, and daily activities
Conduct quality assurance of case management documentation and provide feedback to direct reports
Communicate initiatives, workflows, and program changes and provide updates to the LHL Program Manager
Manage a reduced caseload of higher-need, high-complexity HIV-positive clients
Coordinate medical treatments, treatment adherence counseling, benefits enrollment, resource referrals, and Emergency Financial Assistance
Refer and link clients to services, monitor follow-through, and assess medical acuity, including home and hospital visits as necessary
Collaborate with HIV Team members, medical providers, and community agencies
Attend team meetings, case conferences, outreach activities, and support groups
Document client care communication in the electronic medical record and state database
Participate in quality improvement projects and program initiatives
Assist with LHL events, attend required trainings and meetings, and perform other assigned duties

Requirements

What you’ll need

CPR Certification required
Familiarity with issues affecting individuals living with HIV
Verbal and written communication skills
Intermediate proficiency in Microsoft Office preferred
Bilingual fluency (English/Spanish) a plus
2 years of experience in community health or with a similar patient population preferred
1–2 years of supervisorial experience preferred
Associate degree or some college with 4 years of case management or related experience
High School diploma or equivalent with 6 years of case management or related work experience
Ability to provide medical and non-medical case management services to people living with HIV
Ability to coordinate medical treatments, treatment adherence counseling, benefits enrollment, resource referrals, and Emergency Financial Assistance
Ability to document client care communication in the electronic medical record and state database

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance
Flexible Spending Account (FSA) for Health Care or Childcare
401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary
Annual paid time off starting at 15 days of PTO
8 paid holidays
Annual merit increases
Room for growth and career advancement
Inclusive culture promoting balance and belonging