Customer Service Representative

eSalon

. Provide customer service via phone, email, and chat.

Posted 9/22/2026full-timeLos Angeles • California • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on client retention and consultative sales. Proficient in utilizing CRM systems for documentation and communication while maintaining a high level of professionalism.

Highest-signal resume keywords

Customer Service ExperienceConsultative Sales SkillsCRM UtilizationClient RetentionExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRetention SalesSolution SellingDocumentationZendesk

Soft Skills

OrganizedSelf-MotivatedDrivenEnergeticProfessionalism

Tools & Technologies

CRM SystemsSocial Media

Industry Keywords

Call Center ExperienceClient InteractionHigh Growth EnvironmentStable Work HistoryLos Angeles Area

About the role

Key responsibilities & impact

Provide customer service via phone, email, and chat.
Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service.
Retain clients in accordance with company requirements and customer needs.
Meet and exceed individual goals.
Document client interactions accurately.
Communicate ongoing retention activity and progress.
Reply to clients and reviews through Social Media.
Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary.

Requirements

What you’ll need

Excellent written and oral communication.
1+ years customer service or call center experience (preferably with an emphasis on retention sales).
Experience selling in a solution or service environment with top notch phone presentation skills.
Active experience utilizing CRM systems to document daily calls, meetings, and activity is required.
Must be organized, self-motivated, driven, and have an appetite to succeed.
Consistent track record of retaining a high percentage of clients.
Excellent writing skills.
Stable work history.
Must have a stable internet speed of at least 50MB.
Highly motivated & energetic.
Experience with Zendesk a plus.
Flexible and able to thrive in fast paced, high growth environment.
Must be available Monday - Friday, 8AM-5PM PST.
Must be based in the Los Angeles area and able to commute into El Segundo, CA as needed.
Must be authorized to work in the US for any employer.

Benefits

Comp & perks

Medical, dental, vision and life insurance plans
401K Match
15 days of Paid Time Off + 12 company holidays
Complimentary color services and products
Authentic work / life balance
Rewarding culture and supportive team environment
Fully remote position