Senior Cyber Business Analyst

eSimplicity

. Support help desk and customer service operations for a large-scale SaaS data analytics platform, Palantir Foundry .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $118,200 - $170,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics, data integration, and data quality management within a SaaS environment, particularly with Palantir Foundry. Proficient in troubleshooting, user support, and managing data connection projects while adhering to cybersecurity protocols and government compliance standards.

Highest-signal resume keywords

Active Top Secret Security ClearanceProficiency in Python, SQL, PySpark, and TypeScript/JavaScriptExperience with Palantir FoundryProficiency in REST API Technologies and Data Integration MethodologiesUnderstanding of Data Governance and Data Quality Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Analytics PrinciplesData Modeling ConceptsData Integration MethodologiesREST API TechnologiesData Quality ManagementData TransformationsData CleansingELT ProcessesTroubleshooting Pipeline FailuresAnalyzing Datasets

Soft Skills

Strong Verbal and Written Communication SkillsAbility to Work Independently and as Part of a TeamAbility to Manage Multiple Data Connection ProjectsAbility to Prioritize TasksAbility to Communicate Technical Findings

Tools & Technologies

Palantir FoundrySlackTeamsOutlookSharePointCloud-Based Analytics PlatformsEnterprise Data EnvironmentsSwagger/OpenAPI DocumentationDocumentation RepositoriesOrganizational Data Management Tools

Industry Keywords

Data GovernanceCybersecurity ProtocolsComplianceDepartment of DefenseAir ForceData Sharing ProceduresData Source Migration PlansData Connection ProcessesOperational Support ProcessesData Quality Issues

Tech Stack

Tools & technologies

CloudCyber SecurityJavaScriptPySparkPythonSQLTypeScript

About the role

Key responsibilities & impact

Support help desk and customer service operations for a large-scale SaaS data analytics platform, Palantir Foundry
Act as a liaison between users, engineers, and data stakeholders
Provide Tier 1 triage and Tier 2 troubleshooting for platform issues, data pipelines, analytic workflows, and operational incidents
Attend project meetings to identify new data sources or additional data requirements
Coordinate meetings with data source owners and requestors to establish connections, document processes, and integrate data
Support users working with data pipelines, analytic workflows, data models, and operational datasets
Work with code-based and low-code/no-code platform solutions
Troubleshoot REST API connectivity, data ingestion/export processes, and system-to-system integrations
Collaborate with data scientists, data engineers, analysts, and platform administrators
Document troubleshooting procedures, recurring issues, operational processes, and user support guidance
Improve platform usability, operational efficiency, data reliability, and analytic workflows
Use Slack, Teams, Outlook, and SharePoint to communicate and share information
Create documentation repositories and standard operating procedures for help desk actions
Create processes to automate recurring issues
Provide the ISSM team with current information on data source requests for the Approval Official approval process
Prioritize data connections for the CCB board
Assist engineering teams in restoring degraded connections through password resets, identifying points of contact, and scheduling troubleshooting sessions
Respond to questions in the Teams User Forum or coordinate with engineering for accurate responses
Coordinate engineering discussions with data subject-matter experts
Create and configure user accounts with appropriate access levels
Provide account support and manage user access in compliance with security protocols
Review data-source migration plans and update documentation
Ensure engineering members follow data connection processes
Define and operate organizational data management tools

Requirements

What you’ll need

Active Top Secret Security Clearance as required by the US government customer
Minimum of 7–10 years of experience
Bachelor's degree in a relevant field, such as Computer Science, Software Engineering, or Data Science
Experience working in a government headquarters staff, preferably supporting the Department of Defense or Air Force
Understanding of data governance, data integration, and data quality management
Knowledge of cybersecurity protocols related to data protection and compliance, including ATO, PIA, MOA, and DSA
Awareness of government procedures and protocols relevant to data sharing and collaboration
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to manage multiple data connection projects, prioritize tasks, and ensure timely completion
Proficiency in data analytics principles, data modeling concepts, and enterprise data environments
Proficiency in REST API technologies, Swagger/OpenAPI documentation, and data integration methodologies
Proficiency with cloud-based or enterprise-scale analytics platforms and modern data architectures
Practical experience with Python, SQL, PySpark, and TypeScript/JavaScript
Proficiency in analyzing datasets, identifying data quality issues, troubleshooting pipeline failures, and resolving platform-related incidents
Ability to support users within a complex data analytics ecosystem and communicate technical findings to technical and non-technical stakeholders
Ability to quickly learn new analytic tools, platform capabilities, and operational support processes within Foundry
Ability to manage multiple support requests, prioritize operational issues, and work effectively in a fast-paced support environment
Experience with Palantir Foundry is highly desired
Experience with data lineage, data transformations, data cleansing, ELT processes, and pipeline troubleshooting is highly desired
Expected availability from 9:00 AM to 5:00 PM Eastern unless otherwise directed by the manager

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
401(k) retirement benefits
Paid time off
Paid holidays
Life insurance
Disability insurance
Wellness programs
Employee support programs
Remote or hybrid work environment depending on the role and program
Occasional travel for training and project meetings (estimated less than 5% per year)