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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating regulatory requirements into configurable workflows and business rules, with a strong focus on data modeling, quality, and reporting. Proven ability to collaborate with cross-functional teams to ensure customer acceptance and successful project outcomes.
Highest-signal resume keywords
Data ModelingRequirements WritingNEMSIS KnowledgeData MigrationCustomer Acceptance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data QualityTest Scenario DevelopmentBusiness Rules TranslationData AggregationReporting Tools DesignConfiguration PatternsAcceptance Criteria WritingLegacy System MigrationSQL SkillsRegulatory Knowledge
Soft Skills
Clear CommunicationCollaborationPrioritizationCustomer Success FocusProblem Solving
Tools & Technologies
Data RepositoriesPlaybooksTicket TemplatesConfiguration ToolsReporting Tools
Industry Keywords
EMSPublic SafetyHealthcareGovernment LicensingCredentialingRegulatory Compliance
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Learn customer workflows by working with state and regional offices, training coordinators, agencies, and practitioners
- Translate statutes, rules, and state-specific requirements into configurable workflows and business rules
- Write requirements, acceptance criteria, and test scenarios for Engineering
- Design and configure features for practitioner credentialing, agency licensing, vehicle permitting, and education program oversight
- Design data aggregation and reporting tools for regional repositories
- Work daily with Product and Engineering partners while owning requirements and customer acceptance
- Define data strategy, including data needs, structures, outcome measurement, and report presentation
- Guide legacy-system data migrations from mapping through cleanup and validation
- Ensure customer acceptance meets standards for accuracy, reliability, and data protection
- Build reusable playbooks, ticket templates, test scenarios, configuration patterns, and data models
- Set priorities with Strategic Accounts for customer success and new business, including prospect and proposal support
- Log time in real time by customer and type of work
- Meet success measures for first-pass requirements, defect resolution, go-lives, migrations, customer satisfaction, reusable playbooks, and complete time tracking
Requirements
What you’ll need- Three or more years in EMS, public safety, healthcare, or government licensing, with firsthand knowledge of regulatory and credentialing work
- Working knowledge of NEMSIS and how state and regional EMS offices use it
- Strong command of data modeling, data quality, and reporting
- Record of writing clear requirements and acceptance criteria for engineering teams
- Ability to translate regulatory language into business rules and test scenarios
- Clear writing and speaking with state officials, engineers, and executives
- Nice to have: background as an EMS clinician, firefighter, or healthcare professional
- Nice to have: product management experience or training
- Nice to have: SQL skills
- Nice to have: experience migrating data from legacy government systems
Benefits
Comp & perks- Quarterly development plan set with the leader
- Professional growth through increased scope and impact
- Opportunities to advance into senior or principal solutions design, product management, or Strategic Accounts leadership