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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Logis Dispatch accounts, including relationship management, risk identification, and technical problem resolution. Proficient in running customer engagements and utilizing data to assess performance and recommend improvements.
Highest-signal resume keywords
Logis Dispatch Product DepthAccount Relationship ManagementTechnical Problem ResolutionCustomer Engagement ExecutionData Analysis for Performance Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health ManagementRisk IdentificationWorkflow ReviewConfiguration Clean-UpTechnical TroubleshootingIssue DocumentationCustomer Success SystemsTime-Tracking Systems
Soft Skills
Customer CommunicationCollaboration with TeamsBest Practices Recommendation
Certifications & Qualifications
Successful Background Check
Industry Keywords
Customer SuccessIntegration EngineeringImplementationAgency LeadershipCSM Collaboration
About the role
Key responsibilities & impact- Manage a set of Logis Dispatch accounts, including account health, regular customer contact, and detailed account notes
- Identify account risks and act on them or escalate them to the account's CSM
- Contribute customer insights to renewal and expansion conversations with CSMs and Sales
- Run short customer engagements such as adoption pushes, workflow reviews, refresher training, and configuration clean-up
- Cover accounts when a CSM is unavailable or a customer needs additional attention
- Bring best practices to agencies and recommend configuration and workflow improvements
- Help supervisors and leaders use data to evaluate center performance
- Own customer technical problems through resolution in collaboration with Customer Care, Integration Engineering, and Implementation
- Reproduce and document issues clearly and keep customers informed until resolution
- Log time in real time by customer and work type
- Build product depth, shadow account reviews and ticket work, assume account ownership, and independently run engagements during the first 90 days
Requirements
What you’ll need- Product depth in Logis Dispatch built on dispatch knowledge
- Ability to manage relationships with a set of Logis Dispatch accounts
- Ability to identify account risks such as declining use, recurring tickets, or new leadership
- Ability to run short, scoped customer engagements, including adoption pushes, workflow reviews, refresher training, and configuration clean-up
- Ability to recommend configuration and workflow changes based on best practices
- Ability to help supervisors and leaders use data to assess center performance
- Ability to troubleshoot and resolve technical customer problems through collaboration with Customer Care, Integration Engineering, and Implementation
- Ability to reproduce and clearly document issues
- Ability to use customer success and time-tracking systems
- Ability to work with dispatchers, supervisors, agency leaders, CSMs, Sales, Customer Care, Integration Engineering, and Implementation
- Successful background check required for all offers
Benefits
Comp & perks- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks