Product Manager

ESO

. Manage planning and execution throughout the product lifecycle, including market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market readiness.

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and ownership, with a strong focus on AI tools for optimizing workflows and enhancing product solutions. Proven ability to define product vision, manage backlogs, and execute strategic planning in regulated domains.

Highest-signal resume keywords

Product Management ExperienceAI Tool ProficiencyAgile And Scrum PracticesStrategic Planning And ExecutionBacklog Ownership In Regulated Domains

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Vision DefinitionRequirements GatheringBacklog PrioritizationFeature LaunchingProcess ImprovementUser Story WritingMetrics MonitoringPrototypingCustomer Feedback OptimizationStakeholder Communication

Soft Skills

Clear CommunicationJudgment For Content ReviewMentoring And Coaching

Tools & Technologies

AI ToolsMagic PatternsJiraConfluenceTeamsPendo

Certifications & Qualifications

CSPOPSPOSAFe PO/PM

Industry Keywords

Fire And EMS DomainsNEMSISNFIRSRegulated DomainsSafety-Critical Domains

About the role

Key responsibilities & impact

Manage planning and execution throughout the product lifecycle, including market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market readiness.
Define product vision, strategy, and roadmap for owned Fire and EMS domains.
Own, prioritize, and maintain product backlogs across assigned teams or domains.
Communicate product vision, proposed features, and business value.
Use rapid prototyping tools such as Magic Patterns to validate desirability and usability with stakeholders and customers.
Use AI tools to draft and refine user stories, acceptance criteria, requirements, sprint summaries, release notes, and stakeholder updates.
Triage customer requests, bugs, and enhancement ideas using AI tools and route or reprioritize them based on value and dependencies.
Maintain consistent priorities across backlogs and identify cross-team dependencies and sequencing conflicts.
Engage Sales, Support, Customer Success, Onboarding, executives, customers, agencies, departments, and steering committees to manage priorities and gather requirements.
Prioritize initiatives based on NERIS, NEMSIS, state and local compliance, customer needs, sales drivers, and technology changes.
Own customer feedback intake through Pendo to optimize NPS and PES.
Work with product design and engineering as a product trio to assess viability, feasibility, and desirability.
Participate in Scrum ceremonies across owned teams.
Partner with TPMs, Engineering, Product Managers, and system architects to align portfolio priorities and sequence infrastructure work.
Manage releases, including new features, incremental features, architectural improvements, and technical debt.
Review all AI-generated content for accuracy; treat AI output as drafts rather than deliverables.
Create enablement documentation and playbooks for internal teams.
Escalate unresolved team-level trade-offs to product leadership with recommendations.
Contribute to retrospectives and evaluate return on investment.
Provide support and coaching to managers.
Plan and execute adoption of ESO’s development methodology and tools, including Jira, Confluence, and Teams.
Maintain current, prioritized backlogs; provide well-formed stories and acceptance criteria; deliver timely stakeholder updates; continually evaluate AI tooling.

Requirements

What you’ll need

Five or more years of experience in product management, product ownership, or a similar backlog-ownership role, including experience across more than one team or domain.
Experience in product management at a fast-growing software company.
Proficient and experienced using AI to optimize day-to-day work and build AI-first product solutions.
Hands-on experience using AI tools such as Claude, Magic Patterns, or similar platforms for drafting requirements, building functional prototypes, synthesizing feedback, or generating status communications.
Strong judgment for reviewing and correcting AI-generated content.
Working knowledge of Agile and Scrum practices, including backlog refinement, story writing, and sprint ceremonies.
Strong track record monitoring success via outcomes and metrics.
Significant experience defining and launching features that meet customer and business needs.
Demonstrated strategic planning and operational execution skills, including process improvement.
Experience mentoring and developing junior talent and driving product excellence.
Clear written and verbal communication across technical and non-technical audiences.
Preferred: certification such as CSPO, PSPO, or SAFe PO/PM.
Preferred: experience owning backlogs in a regulated or safety-critical domain, such as EMS, fire, or hospital care.
Preferred: familiarity with prehospital or fire service data standards, such as NEMSIS or NFIRS.
Preferred: experience building or refining prompts, workflows, or lightweight AI tools for delivery work.
All offers are contingent upon a successful background check.

Benefits

Comp & perks

Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks