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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex Logis Dispatch implementations, managing project health, risks, and timelines while ensuring effective communication and training for dispatch personnel. Proficient in coordinating with cross-functional teams and maintaining high customer satisfaction through successful project execution.
Highest-signal resume keywords
Logis Dispatch ImplementationProject ManagementEmergency Communications FundamentalsCutover PlanningCustomer Success Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dispatch Software ImplementationData MappingEPCR SystemsIncident ManagementUnit Status Tracking
Soft Skills
Calm Under PressureMentoringEffective Communication
Tools & Technologies
Project Management ToolsCRM SoftwareTicketing SystemsAI Workspace ToolsTime Tracking Software
Certifications & Qualifications
EMD CertificationEFD Certification
Industry Keywords
Public Safety SoftwareMulti-Agency DispatchMobile Integrated HealthCall-TakingTriage
About the role
Key responsibilities & impact- Lead complex Logis Dispatch implementations from kickoff to handoff
- Own implementations on dated project plans and keep health, risks, dates, and next steps current weekly
- Conduct discovery of call types, response plans, units, stations, geography, and dispatch-center workflows
- Raise project risks early with the team lead and customer, including recovery plans
- Configure Logis Dispatch according to configuration standards, including mapping and unit recommendations
- Work with Integration Engineering on ePCR, billing, mapping and vehicle location, telephony, and paging interfaces
- Plan and run cutovers with dispatch centers, often on site, including rollback plans and go/no-go decisions
- Train call-takers, dispatchers, supervisors, and administrators
- Complete clean handoffs to Customer Care support and Customer Success
- Mentor newer consultants and maintain the implementation playbook
- Log time in real time by customer and type of work
- Review AI-drafted configuration checks, cutover plans, training materials, and customer updates
- Coordinate with Integration Engineering, Customer Care, and Customer Success
- Report to the Team Lead, Implementation (Logis Dispatch), under the Director of Implementation, Logis
- Success measured by on-time, first-time-right go-lives, time to value, current project plans, customer satisfaction, clean handoffs, and complete time tracking
Requirements
What you’ll need- Four or more years implementing dispatch or other public-safety software, or running the system in a 911 or dispatch center
- Planned and led a live cutover on a working dispatch floor
- Comfort with how systems connect: interfaces, mapping, and data moving between systems
- Ability to run several complex projects at once and stay calm and clear with a customer under pressure
- Able to travel for on-site go-lives
- Experience with Logis Dispatch is nice to have
- Dispatcher or telecommunicator background, or EMD or EFD certification is nice to have
- Experience with multi-agency, mobile integrated health (MIH), or international dispatch projects is nice to have
- Dispatch and emergency communications fundamentals, including call-taking, triage, dispatch, unit status, incident closing, ePCR, records management, mapping, vehicle location, radio, telephony, and paging
- Proficiency using project management, CRM, Logis Dispatch, ticketing, customer success, team chat, time tracking, and AI workspace tools
- Successful background check required for offers
Benefits
Comp & perks- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
- Skill badges: short, practical certifications in ESO products and the craft of the role
- Remote, collaborative team that invests in your growth