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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading research strategies, performance measurement, and analytics to drive business decisions and measurable outcomes. Proven ability to build partnerships, translate data into actionable insights, and communicate effectively with diverse stakeholders.
Highest-signal resume keywords
Research Strategy LeadershipPerformance Measurement FrameworksData Governance and EthicsMetrics and Benchmark DefinitionCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Research DesignPerformance MeasurementData AnalysisROI StudiesMetrics DefinitionReporting FrameworksStudy ExecutionPublished ResearchCustomer Value TranslationThought Leadership
Soft Skills
Strong Communication SkillsCollaborative Work StyleExecutive EngagementTeam LeadershipPresentation Skills
Industry Keywords
Evidence-Based StrategyData QualityPerformance EvaluationResearch PartnershipsIndustry Engagement
About the role
Key responsibilities & impact- Lead ESO strategy for building evidence, measuring performance, and demonstrating results
- Set the research agenda and define performance measurement practices
- Build and lead a multiyear research agenda aligned with ESO strategy and priorities
- Design and oversee studies and analyses with strong methodology, data governance, and ethical standards
- Establish research partnerships with academic institutions, industry groups, and external organizations
- Lead publication and thought leadership strategy, including whitepapers, conference presentations, and executive briefings
- Define metrics, benchmarks, and standards for evaluating performance
- Build reporting and review practices for clear, accurate leadership visibility
- Identify and close gaps in data quality, measurement, and reporting
- Partner with product, analytics, and operations teams to turn insights into improvements
- Lead ROI and value realization studies showing measurable customer results
- Translate findings into product direction, customer value, and business strategy
- Support sales and growth with evidence, case studies, and customer leadership presentations
- Represent ESO through industry engagement, speaking, and advisory roles
- Build and scale the research, performance, and outcomes function, including hiring and developing direct reports
- Partner with executive leadership and cross-functional teams on ESO’s integrated data and research strategy
Requirements
What you’ll need- Bachelor degree in a relevant field; advanced degree preferred
- 10 or more years of progressive experience, including at least five years leading research, performance measurement, analytics, or outcomes work
- Demonstrated research record, such as published work, study design and execution, or funded research
- Experience defining metrics and building performance and reporting frameworks at an organizational level
- Proven ability to translate data and findings into business decisions and measurable results
- Strong written and verbal communication skills, including the ability to engage executives, technical teams, customers, and external partners
- Ability to work collaboratively in a fast-paced technology environment
- Successful background check required as a condition of any offer
Benefits
Comp & perks- All offers are contingent upon a successful background check
- Equal opportunity and affirmative action employer
- Diverse and inclusive work environment
