Customer Success Consultant – GIS

Esri UK

. Create and deliver technical content, including blogs, webinars, product announcements and customer communications .

Posted 10/17/2026contractRemote • United KingdomMid-LevelSenior💰 £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ArcGIS, effectively communicating technical concepts and delivering engaging content across various platforms. Possesses strong organizational and relationship-building skills to support collaborative efforts and mentor colleagues.

Highest-signal resume keywords

ArcGIS ExpertiseTechnical Content CreationPresentation SkillsStrong Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ArcGISTechnical WritingContent DevelopmentPresentation DeliveryGIS Technology Understanding

Soft Skills

Verbal CommunicationRelationship BuildingProblem SolvingCollaborationMentoring

Industry Keywords

Geographic Information SystemsTechnical CommunicationCustomer EngagementBusiness ObjectivesProduct Communication

About the role

Key responsibilities & impact

Create and deliver technical content, including blogs, webinars, product announcements and customer communications
Plan and deliver technical presentations at conferences, customer events and webinars
Communicate new ArcGIS capabilities, products and updates to internal and external audiences
Work with Marketing and technical teams to develop accurate, engaging content supporting wider business objectives
Own specific product communication activities from planning through delivery
Keep up to date with ArcGIS developments and share technical knowledge across the business
Support and mentor colleagues, including graduates, where appropriate

Requirements

What you’ll need

Professional experience working with ArcGIS and a good understanding of its capabilities and applications
Strong written and verbal communication skills, with the ability to explain technical concepts to different audiences
Confidence delivering presentations and engaging with customers
Experience creating technical content or communicating complex information
Good organisational skills, with the ability to manage competing priorities and work independently
A collaborative approach, with strong relationship-building and problem-solving skills
An understanding of how GIS technology can deliver real business value
Applicants must have the right to work in the UK
Degree in GIS, Geography, Computer Science or a related subject would be beneficial, although equivalent experience and technical qualifications will also be considered

Benefits

Comp & perks

Generous annual bonus scheme (circa 20%)
6% company pension
Private healthcare and Cash plan
Monthly gym/wellbeing contribution
Enhanced family-friendly policies
Paid volunteering opportunities
Cycle to Work scheme
Flexible working
Support for continual learning and development