EUC Field Engineer, Operations Engineer

Essex Police

. Provide mobile, on-site, face-to-face IT support across Essex Police sites .

Posted 11/12/2026full-timeChelmsford • United KingdomMid-LevelSenior💰 £33,603 - £35,772 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing on-site IT support, including troubleshooting and maintaining Windows-based workstations, laptops, and AV equipment. Proficient in effective communication and collaboration within a customer service environment, ensuring timely resolution of technical issues.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows 11 KnowledgeCompTIA A+ AccreditationDiagnostic Skills for AV/Video Conferencing EquipmentEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows-Based Workstation SupportDesktop and Laptop Hardware KnowledgeAV and Printer/MFD Diagnostic SkillsITIL Principles UnderstandingMicrosoft Office Applications KnowledgeMicrosoft Active Directory AwarenessNetworking BasicsTechnical TroubleshootingManual Handling of IT EquipmentTime Management

Soft Skills

Team CollaborationCustomer Service OrientationInitiativeAdaptabilityEffective Communication

Tools & Technologies

Microsoft TeamsSharePointOffice 365Video Conferencing SolutionsBespoke Policing Hardware/Software

Certifications & Qualifications

CompTIA A+ AccreditationFull Valid Manual UK Driving Licence

Industry Keywords

IT Support ServicesPolice IT OperationsTechnical SupportVetting and Security ClearanceFast-Paced Environment

About the role

Key responsibilities & impact

Provide mobile, on-site, face-to-face IT support across Essex Police sites
Support Windows-based workstations, laptops, peripherals, bespoke policing hardware/software and Microsoft Teams video conferencing solutions
Attend police stations and other sites to install, repair and maintain IT equipment
Support police officers, staff and volunteers with technical requirements
Work at the office drop-in repair centre at Essex Force HQ in Chelmsford
Carry out IT equipment moves and changes across the county, including manual handling of IT and video conferencing equipment
Diagnose and resolve desktop, laptop, AV and printer/MFD issues
Work independently and collaboratively to prioritise and complete support tasks
Occasionally visit Kent-based police sites
Work standard hours of 08:00–16:00 Monday to Friday, with occasional work outside core hours to meet operational requirements

Requirements

What you’ll need

Full valid manual UK driving licence
Ability to work alone and as part of a team
Effective communication skills, preferably gained within a customer service environment
Good standard of English
Working knowledge of Microsoft Windows 11
Knowledge of Microsoft Office applications
Working knowledge of desktop and laptop hardware and diagnostic skills
Understanding of ITIL principles in a support services environment
Ability to work in a fast-paced, pressurised environment
Ability to work remotely with tight timescales, prioritise workloads and use own initiative
Basic awareness of Microsoft Active Directory and networking is desirable
Diagnostic and hardware skills regarding AV/video conferencing equipment and printer/MFD devices are desirable
SharePoint and Office 365 awareness is desirable
Prior IT operations/support experience and CompTIA A+ accreditation or similar are preferred, but alternative IT experience or academic learning is considered
Required UK residence and continuous residence in the UK for the last three years, with no restrictions and indefinite leave to remain where applicable
Successful completion of required vetting and security clearance

Benefits

Comp & perks

Incremental salary increases within the salary band
Continued support
Self-development and training opportunities
Reasonable adjustments to the selection process, working arrangements and/or working environment where appropriate
Diversity, equality and inclusion support