Account Manager, North American & International

Estes Forwarding Worldwide

. Manage day-to-day relationships with clients and Global Managers .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, regulatory compliance, and strategic problem-solving within the supply chain and transportation industry. Proficient in developing customer solutions and managing multiple projects while ensuring KPIs are met.

Highest-signal resume keywords

Client Relationship ManagementRegulatory Compliance KnowledgeSales Concepts and TechniquesProject Management SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s DegreeIndustry ExperienceMicrosoft Office ProficiencySales TechniquesProject ManagementSOP DevelopmentIHP DevelopmentKPI MonitoringClient OnboardingData Reporting

Soft Skills

Consulting SkillsPresentation SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Web-Based Software ApplicationsJob Specific Software Applications

Industry Keywords

C-TPAT ComplianceTSA Security ProceduresSupply Chain ManagementTransportation IndustryCarrier Utilization

About the role

Key responsibilities & impact

Manage day-to-day relationships with clients and Global Managers
Establish and maintain positive, productive customer relations
Resolve client issues and transactional complaints
Collaborate with North American Operations, Sales management, and internal subject-matter experts
Coordinate client support and direct client strategies
Report on client relationships and compile requested client data
Manage implementation and onboarding of new client accounts
Develop SOPs and IHPs
Monitor carrier delays and advise Control Tower management regarding carrier utilization
Ensure KPIs are met and exceeded
Review the EFW network for improvement opportunities
Develop business and new relationships within assigned accounts
Act as liaison for executive client escalations
Facilitate client and operations meetings
Build strategic relationships and identify value-creation opportunities
Work with sales and operations management to develop customer solutions
Maintain expertise in products, services, technology changes, and industry innovations
Comply with C-TPAT and TSA security procedures
Perform administrative functions and other assigned duties

Requirements

What you’ll need

Minimum of a Bachelor’s Degree (or equivalent) preferred
Minimum of 2-3 years industry experience preferred
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
Demonstrated knowledge of sales concepts, methods and techniques
Strong consulting and presentation skills
Knowledge of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry
Excellent written and oral communication skills
Ability to plan, organize and manage multiple projects and set priorities
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and criminal history background check
Must be eligible to work in the United States
EFW will not sponsor a new applicant for employment authorization
Periodic travel up to 40% required

Benefits

Comp & perks

Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Career growth and development opportunities
Continuous learning environment