Key Account Manager

Estoca

. Serve as the primary point of contact for strategic clients on commercial, operational, project, and contract matters .

Posted 9/25/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Key Account Management and strategic Customer Success, with a focus on managing large accounts through SLAs and KPIs. Proficient in building client relationships, leading projects, and utilizing analytical skills to monitor account performance and drive service expansion.

Highest-signal resume keywords

Key Account ManagementCustomer SuccessAnalytical SkillsNegotiation SkillsProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementPerformance IndicatorsService ExpansionOperational ExecutionContract ManagementSLA ManagementKPI DevelopmentExcel

Soft Skills

Stakeholder ManagementRelationship Building

Industry Keywords

LogisticsE-commerceRetail

About the role

Key responsibilities & impact

Serve as the primary point of contact for strategic clients on commercial, operational, project, and contract matters
Build and maintain strong, trusting relationships with clients in the portfolio
Lead the onboarding of new clients
Manage contracts, including renewals, commercial reviews, and strategic alignment
Identify and develop upsell and service expansion opportunities
Lead strategic account projects, aligning clients with internal teams
Coordinate internal teams to ensure efficient operational execution and resolution of critical requests
Manage accounts based on performance indicators, SLAs, and business outcomes
Monitor account health through operational, transportation, and customer experience metrics
Manage accounts over the medium and long term to ensure success during seasonal events and client scaling

Requirements

What you’ll need

Experience managing large accounts, in Key Account Management, or in strategic Customer Success
Experience in logistics, e-commerce, or retail
Experience managing large accounts through SLAs/KPIs and developing action plans based on performance indicators
Strong analytical skills for managing account metrics and performance
Negotiation, stakeholder management, and project leadership skills
Intermediate to advanced Excel skills

Benefits

Comp & perks

Meal or Food Allowance: flexible Flash Benefícios card, usable for food and meals at any Visa-accepting establishment, valued at R$830.00 per month
Transportation allowance paid through Flash
Alice health insurance with no monthly payroll deduction for employees
SulAmérica dental insurance
Prudential life insurance, with coverage based on a salary multiple according to internal policy
Extended 30-day paternity leave
Extended 120-day maternity leave, plus 30 days of remote work upon returning from leave
Childcare allowance for mothers and fathers, in accordance with the collective bargaining agreement, for children up to 6 years old
TotalPass, with access to gyms, studios, and wellness apps
No formal dress code
Birthday month day off