Automation Engineer – DERMS

ETAP - Operation Technology, Inc.

. Own and resolve Level 1 support tickets for ETAP real-time automation and control solutions globally through Jira .

Posted 10/9/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting ETAP Intelligent Load Shedding and Automatic Generation Control systems, with strong written communication skills for client interactions. Proficient in managing multiple support cases while maintaining a systematic approach to problem resolution.

Highest-signal resume keywords

ETAP Intelligent Load Shedding (ILS)Automatic Generation Control (AGC)Jira Ticketing SystemDNP3, Modbus, or IEC 61850Advanced English Proficiency (C1 or Higher)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingFirst-Line DiagnosisRoot Cause AnalysisConfiguration ManagementIntegration SupportLoad Frequency ControlArea Control ErrorGenerator Power SharingMicrogrid Control SystemsPower Plant Control Systems

Soft Skills

Strong Written CommunicationSystematic Problem SolvingTime Management

Tools & Technologies

JiraESCADAPSMS

Industry Keywords

UtilityGenerationIndustrial EnvironmentsGlobal SupportClient-Facing Support

About the role

Key responsibilities & impact

Own and resolve Level 1 support tickets for ETAP real-time automation and control solutions globally through Jira
Meet a target 24-hour response and resolution discipline on standard incidents
Perform first-line diagnosis by reproducing issues, isolating root causes, determining whether problems are configuration, integration, or product-level, and resolving or routing them
Troubleshoot Intelligent Load Shedding schemes, including load preservation, restoration, and shedding validation logic
Troubleshoot Automatic Generation Control functions, including load frequency control, area control error, and generator power sharing
Provide broader support for DERMS solutions, including microgrid and power plant control systems
Communicate resolutions, root causes, and next steps to global clients and regional teams in written English
Maintain and expand the Global Support knowledge base
Prepare complete pre-diagnosis documentation before escalating cases to Level 2
Coordinate with Global Support leadership on ticket priorities, status visibility, and escalation decisions

Requirements

What you’ll need

Advanced English proficiency (C1 or higher)
Demonstrated hands-on competency delivering or supporting ETAP Intelligent Load Shedding (ILS) and Automatic Generation Control (AGC) projects
Working familiarity with eSCADA and PSMS
Prior ETAP project execution or technical support experience in a client-facing context
Systematic and methodical troubleshooting ability
Strong written communication skills
Ability to manage multiple concurrent support cases across clients, priorities, and time zones
Exposure to ETAP uGrid (Microgrid Controller) or Power Plant Controller (PPC) is a plus
Hands-on experience with DNP3, Modbus, or IEC 61850 is a plus
Experience using Jira or comparable ticketing platforms is a plus
Background in utility, generation, or industrial environments is a plus
Successful applicants must pass a comprehensive background check
Proof of work authorization may be required as part of the background check

Benefits

Comp & perks

Equal Opportunity Employer and inclusive workplace culture
Comprehensive background check before employment, conducted in accordance with local laws
Workplace where employees are treated with dignity and respect
Diversity and expertise valued