Patient Account Representative

Etch

. Responsible for accurate billing and collection of hospital receivables .

Posted 10/12/2026full-timeKnoxville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hospital billing and collections, ensuring accurate claims processing and effective communication with families and insurance companies. Proficient in problem-solving and collaboration to enhance revenue-cycle operations.

Highest-signal resume keywords

Hospital Billing ExperienceInsurance Claims ProcessingCustomer Service SkillsProblem Solving SkillsFamiliarity With CMS Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing And CollectionClaims ProcessingDocumentationRevenue Cycle ManagementInsurance Rejection Handling

Soft Skills

Team CollaborationCommunication SkillsConflict Resolution

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

CMS RegulationsThird Party PayersPatient Complaints HandlingAccount Coverage

About the role

Key responsibilities & impact

Responsible for accurate billing and collection of hospital receivables
Work closely with families to address questions and concerns and ensure proper insurance coverage
Provide feedback to the team leader to improve daily processes and collections
Ensure clean claims and timely follow-up with insurance companies
Process all bills on the day they are received
Follow up on accounts according to departmental guidelines
Work insurance rejections in a timely manner
Collaborate with UM, Medical Records, ancillary departments, and coworkers to resolve revenue-cycle issues
Document accounts appropriately, including notes suitable for legal or family review
Provide teachable examples for registration staff and coworkers
Handle patient and family complaints confidentially, timely, and professionally
Identify problems, offer solutions, and communicate with management as needed
Work efficiently to support account coverage and address billing problems
Utilize hospital resources and time respectfully and accountably
Accept other assignments as requested

Requirements

What you’ll need

High School Diploma/GED required
Hospital billing and collection experience preferred
Excellent customer service skills and ability to work well with a team required
Familiarity with rules and regulations of CMS and other third party payers
Ability to work with insurance companies to ensure timely payment of claims
Problem solving skills required
Ability to attend all required safety training and CBL requirements
Ability to perform light lifting, pushing, and pulling of 1–20 lbs occasionally
Ability to frequently move objects weighing less than 10 lbs
Ability to sit frequently and perform some walking, standing, squatting, bending, and reaching
Keyboard/computer use and/or repetitive motions may be required

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement