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About the role
Key responsibilities & impact- Accurately bill and collect hospital receivables
- Work closely with families to address questions and concerns
- Ensure proper insurance coverage for children
- Provide feedback to the team leader on process and collection improvements
- Ensure clean claims and timely follow-up with insurance companies
- Process all bills on the day received
- Follow up on accounts according to departmental guidelines
- Resolve insurance rejections in a timely manner
- Coordinate with UM, Medical Records, and ancillary department staff to support revenue-cycle processes
- Collaborate with other departments to solve issues
- Document accounts properly, including notes suitable for legal or family review
- Provide examples for teachable moments for registration staff and coworkers
- Handle patient and family complaints confidentially, professionally, and promptly
- Identify problems, offer solutions, and communicate with management as needed
- Work efficiently to support account coverage during staffing shortages or major billing problems
- Use hospital resources and time respectfully and accountably
- Accept other assignments as requested
- Report to the Lead Inpatient Account Rep or Lead Outpatient Account Rep
Requirements
What you’ll need- High School Diploma/GED required
- Hospital billing and collection experience preferred
- Excellent customer service skills
- Ability to work well with a team
- Familiarity with CMS rules and regulations and other third-party payers
- Ability to ensure proper collection of insurance data and finalize claims
- Ability to work with insurance companies to ensure timely payment of claims
- Problem-solving skills
- Ability to use keyboard/computer and perform repetitive motions
- Ability to perform required light lifting, pushing, and pulling of 1–20 lbs occasionally
- Ability to frequently move objects weighing less than 10 lbs
- Ability to sit frequently and walk, stand, squat, bend, and reach
- Ability to attend required safety training and CBL requirements
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement
- Reasonable accommodations for individuals with disabilities