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Etch

RN - Clinical Lead, Contact Center

Etch

. Responsible for the nursing operation of the office and maintaining the highest level of care .

Posted 11/2/2026full-timeKnoxville • Tennessee • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates clinical competence in pediatric nursing, effective leadership, and strong communication skills while ensuring compliance and quality care in a nursing operation. Proficient in EMR systems and capable of performing therapeutic and diagnostic procedures within the scope of practice.

Highest-signal resume keywords
RN Licensed In TennesseePediatric Nursing ExperienceBLS CertificationLeadership AbilityClinical Competence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Therapeutic ProceduresDiagnostic ProceduresEMR TransitionClinical Program EvaluationAssessment SkillsCritical Thinking SkillsTroubleshooting SkillsHeavy LiftingDocumentation SkillsCompliance Evaluation
Soft Skills
Effective CommunicationProblem-SolvingMotivationPlanningOrganization
Certifications & Qualifications
BLS Certification
Industry Keywords
Nursing OperationClinical ProceduresPatient CareAdministrative OversightStaff DevelopmentCredentialingHuman Resources PoliciesQuality ServicesEmergency SituationsDepartmental Policies

About the role

Key responsibilities & impact
  • Responsible for the nursing operation of the office and maintaining the highest level of care
  • Provides leadership to clinical staff on clinical procedures and knowledge
  • Performs therapeutic and diagnostic procedures within scope of practice
  • Serves as superuser and practice expert for EMR transition and custom template development
  • Provides supplemental documentation and letters requested by providers or patients
  • Completes FMLA forms with provider direction within 10–14 days
  • Reviews and analyzes special reports, summarizes information, and identifies trends
  • Evaluates clinical programs to improve performance and ensure compliance
  • Educates staff on and enforces departmental policies and procedures
  • Acts as a resource to medical and hospital staff, students, patients, and families
  • Provides consultation, education, technical, and informational services as needed
  • Initiates communication to resolve problems and meet special needs
  • Interacts and collaborates with other patient-care providers
  • Collaborates with the Credentialing Department to keep provider requirements active and accurate
  • Works with the Practice Manager to assure quality services and promote positive employee relations
  • Implements human resources policies consistently and fairly
  • Participates in nursing staff development
  • Ensures medical and administrative equipment operation, maintenance, troubleshooting, repairs, inventories, and evaluation of new equipment and techniques
  • Assumes other duties and responsibilities as necessary

Requirements

What you’ll need
  • Associates Degree required; Bachelors preferred
  • Degree in Nursing
  • RN Licensed to practice in State of Tennessee
  • BLS certification
  • 2-3 years pediatric nursing experience required
  • Some administrative oversight preferred
  • Supervisory responsibilities
  • Demonstrated leadership ability and potential managerial competency
  • Effective communication, problem-solving, issue resolution, motivation, planning, organization, and directing activities of others
  • Demonstrated clinical competence in the specific area of nursing practice
  • Strong assessment and critical thinking skills
  • Ability to troubleshoot issues before escalating to management
  • Ability to perform heavy lifting, pushing, and pulling up to 50 lbs occasionally, 20-30 lbs frequently, and 10 lbs constantly; emergency situations may involve moving up to 150 lbs
  • Frequent bending, walking, sitting, squatting, reaching, and standing
  • Keyboard/computer use and/or repetitive motions may be required

Benefits

Comp & perks
  • Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position