2nd-Level IT Support Specialist

Etienne Aigner AG

. Handle and resolve IT incidents and technical inquiries at the 2nd-level support level .

Posted 10/27/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 2nd-Level IT Support, including incident resolution, hardware and software troubleshooting, and IT infrastructure maintenance. Proficient in Microsoft Windows, Microsoft Office, and has foundational knowledge of servers, virtualization, networking, and databases.

Highest-signal resume keywords

2Nd-Level IT SupportMicrosoft WindowsMicrosoft OfficeSQL Database KnowledgeFluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionHardware TroubleshootingSoftware TroubleshootingIT Infrastructure MaintenanceVirtualization KnowledgeNetworking KnowledgeDatabase KnowledgeVBA Knowledge

Soft Skills

Service-OrientedStructured ApproachIndependent WorkStrong Communication SkillsTeam SpiritWillingness To Take Initiative

Certifications & Qualifications

Completed IT Training

Tech Stack

Tools & technologies

FirewallsSQLVBA

About the role

Key responsibilities & impact

Handle and resolve IT incidents and technical inquiries at the 2nd-level support level
Assist users with hardware and software issues and provide on-site support
Set up, install, and dismantle workstations and hardware
Record and document service incidents and collaborate with our external IT service partners
Maintain IT documentation for servers, backups, virtual environments, networks, storage, and firewalls
Support the administration and further development of our IT infrastructure

Requirements

What you’ll need

Completed IT training or an equivalent qualification
Initial professional experience in IT support, ideally in 2nd-level support
Good knowledge of Microsoft Windows and Microsoft Office
Knowledge of servers, virtualization, networking, and databases (SQL) is an advantage
VBA knowledge is desirable
Service-oriented, structured, and independent approach to work
Fluent German-language skills
Strong communication skills, team spirit, and willingness to take initiative

Benefits

Comp & perks

Open corporate culture in a national and international environment at a medium-sized company
Flat hierarchies with short decision-making processes
Exciting and wide-ranging responsibilities with plenty of opportunities to make an impact
Responsible and varied tasks
Various company events
30 days of annual leave
Attractive employee discounts
Company bike leasing through Company Bike
Fitness center partnership