2nd-Level IT Support Specialist

Etienne Aigner AG

. Handle and resolve IT incidents and technical inquiries within 2nd-level support .

Posted 10/22/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in 2nd-Level IT Support, including incident resolution, hardware and software troubleshooting, and IT infrastructure maintenance. Proficient in Microsoft Windows, Microsoft Office, and familiar with servers, virtualization, networks, and SQL databases.

Highest-signal resume keywords

2ND-LEVEL IT SUPPORTMICROSOFT WINDOWSMICROSOFT OFFICESQL DATABASESHARDWARE TROUBLESHOOTING

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT INCIDENT RESOLUTIONHARDWARE INSTALLATIONSOFTWARE SUPPORTVIRTUALIZATIONNETWORK MAINTENANCESQLVBA

Soft Skills

SERVICE-ORIENTEDSTRUCTURED WORK APPROACHINDEPENDENT WORKSTRONG COMMUNICATION SKILLSTEAM COLLABORATION

Tools & Technologies

IT DOCUMENTATIONBACKUP SYSTEMSFIREWALLSWORKSTATIONS

Certifications & Qualifications

COMPLETED IT TRAINING

Industry Keywords

IT SUPPORTTECHNICAL INQUIRIESSERVICE INCIDENTSIT INFRASTRUCTURE

Tech Stack

Tools & technologies

FirewallsSQLVBA

About the role

Key responsibilities & impact

Handle and resolve IT incidents and technical inquiries within 2nd-level support
Assist users with hardware and software issues and provide on-site support
Set up, install, and dismantle workstations and hardware
Record and document service incidents and collaborate with external IT service partners
Maintain IT documentation for servers, backups, virtual environments, networks, storage, and firewalls
Support the administration and further development of the IT infrastructure

Requirements

What you’ll need

Completed IT training or equivalent qualification
Initial professional experience in IT support, ideally in 2nd-level support
Good knowledge of Microsoft Windows and Microsoft Office
Knowledge of servers, virtualization, networks, and databases (SQL) is an advantage
VBA knowledge is desirable
Service-oriented, structured, and independent approach to work
Strong communication skills, ability to work in a team, and high level of commitment

Benefits

Comp & perks

Open corporate culture in a national and international environment within a medium-sized company
Flat hierarchies and short decision-making processes
Exciting and varied responsibilities with plenty of scope for shaping and contributing
Responsible and diverse tasks
Various company events
30 days of annual leave
Attractive employee discounts
Company bike leasing through Company Bike
Fitness studio partnership