MarTech Systems Specialist

Etsy

. Own bug intake, triage, follow-up, and resolution processes across REM Operations and Engineering reporting channels .

Posted 10/13/2026full-timeBrooklyn • New York • United StatesMid-LevelSenior💰 $129,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in marketing operations and technology, with a strong focus on bug resolution, workflow automation, and improving customer experience through data access and technical tools. Proficient in building documentation and training for diverse audiences while staying updated on marketing technology advancements.

Highest-signal resume keywords

5+ Years In Marketing OperationsBraze Experience And/Or CertificationStrong Proficiency With Marketing Automation PlatformsExperience With HTML/CSSFamiliarity With APIs And Data Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing AutomationBug Triage And ResolutionWorkflow AutomationData Access ImprovementHTMLCSSScripting LanguagesAPIsPostmanTechnical Documentation

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborationAdaptabilityAbility To Communicate Technical Information

Tools & Technologies

BrazeSalesforce Marketing CloudIterablePostman

Certifications & Qualifications

Braze Certification

Industry Keywords

Marketing TechnologyCRMESPQACustomer Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own bug intake, triage, follow-up, and resolution processes across REM Operations and Engineering reporting channels
Use resolved bugs to improve build, QA, and alerting workflows
Learn and diagram technical processes, prioritizing areas for improvement
Develop proposals to improve technical tools, customer experience, data access, manual-work reduction, and cost efficiency
Build written documentation and live trainings for developers, new team members, and partner teams
Stay current on marketing technology and AI advancements and guidelines
Build campaigns in Braze alongside the development team
Work with Marketing, Product, and Engineering partners on bug resolution, workflow automation, experimentation, and personalization tooling

Requirements

What you’ll need

5+ years in marketing operations, marketing technology, or a technical CRM/ESP role
Track record of owning platform issues end-to-end
Strong proficiency with one or more enterprise marketing automation platforms, such as Braze, Salesforce Marketing Cloud, or Iterable
Braze experience and/or certification highly preferred
Experience with HTML/CSS
Experience with scripting languages such as Liquid
Familiarity with APIs and data integration best practices
Prior experience with Postman or other tools for QA is a plus
Excellent written and verbal communication skills
Ability to communicate technical information to technical and non-technical audiences
Ability to organize work and maintain high-quality output
Comfortable working in a fast-paced, collaborative environment with shifting priorities

Benefits

Comp & perks

Equity package
Annual performance bonus
Competitive benefits that support you and your family
Visa sponsorship support may be available for certain roles and skills