Onsites Program Manager

Etsy

. Own the end-to-end onsite planning experience for teams and meeting rooms .

Posted 10/13/2026full-timeBrooklyn • New York • United StatesJuniorMid-Level💰 $108,000 - $146,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program coordination and workplace operations, with a strong focus on data-informed problem-solving and exceptional customer service. Proficient in managing multiple workstreams and developing planning resources to enhance the onsite experience.

Highest-signal resume keywords

Program CoordinationWorkplace OperationsData-Informed Problem-SolvingCustomer ServiceGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program CoordinationWorkplace OperationsEvent ManagementAnalytical SkillsData Analysis

Soft Skills

Attention to DetailExceptional CommunicationOwnershipFlexibilityCalm Under Pressure

Tools & Technologies

Google WorkspaceZendeskSlackNavan

Industry Keywords

Onsite PlanningEmployee ExperienceOperational ExcellenceTravel LogisticsService Excellence

About the role

Key responsibilities & impact

Own the end-to-end onsite planning experience for teams and meeting rooms
Triage space and onsite requests while balancing urgency, employee experience, and operational constraints
Steward the Onsite Calendar across Brooklyn, CDMX, and Dublin
Partner with planning leads, EAs, HRBPs, AV, catering, IT, and the Brooklyn Workplace team
Translate ticket, trip, badge, space-utilization, and survey data into insights and recommendations
Develop and improve planning resources, onsite guidance, and playbooks
Anticipate friction points and emerging needs and drive practical solutions through implementation
Coordinate travel logistics with Finance’s T&E team and travel providers in accordance with Etsy’s travel policy
Help establish service, communication, and operational excellence across the Workplace Experience team
Report to the Senior Manager, Community & Belonging

Requirements

What you’ll need

2–4 years of experience in program coordination, workplace operations, event management, or a similar role with a demonstrated analytical and operational component
Strong sense of ownership and ability to move work forward independently
Sound judgment and comfort navigating ambiguity
Exceptional customer-service instincts, responsiveness, attention to detail, and follow-through
Excellent written communication skills
Ability to manage multiple, interdependent workstreams
Data-informed approach to problem-solving
Proficiency with Google Workspace, Zendesk, and Slack
Experience with Navan or a similar travel tool is a plus
Ability to remain calm under pressure and flexible with changing priorities
Commitment to Etsy’s vision, mission, and values

Benefits

Comp & perks

Equity package
Annual performance bonus
Competitive benefits that support you and your family
Flexible/partially remote work arrangement
Occasional travel to the Brooklyn office for remote candidates outside commutable distance
Visa sponsorship may be available for certain roles and skills