Policy Enforcement Manager, Content Compliance

Etsy

. Own policy enforcement and operations, including expertise in vertical policies and protocols, enforcement reporting, and implementation of policy, taxonomy, or workflow changes .

Posted 10/9/2026full-timeBrooklyn • New York • United StatesMid-LevelSenior💰 $106,000 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in policy enforcement and operations, with a strong focus on building scalable frameworks and ensuring clear communication with sellers. Proficient in data analysis and decision-making in high-stakes environments, while mentoring teams and collaborating across functions.

Highest-signal resume keywords

Trust & Safety ExperiencePolicy EnforcementCross-Functional Project ManagementSQL ProficiencyMarketplace Compliance Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy EnforcementData AnalysisFramework DevelopmentRisk ManagementComplianceDecision-MakingProcess ImprovementTaxonomy ImplementationEnforcement ReportingGuidance Development

Soft Skills

CommunicationInfluencingRelationship-BuildingMentoringSound Judgment

Tools & Technologies

Trust & Safety ToolsData-Querying Tools

Industry Keywords

Marketplace ComplianceLegal RequirementsPolicy RefinementSeller ExperienceEnforcement Consistency

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own policy enforcement and operations, including expertise in vertical policies and protocols, enforcement reporting, and implementation of policy, taxonomy, or workflow changes
Own the seller-facing side of enforcement and ensure communications are clear, educational, and consistent
Advocate for fairness in enforcement decisions and help sellers navigate policy expectations
Identify and close gaps in policy application and develop guidance for gray-area decisions
Build frameworks that help enforcement specialists make sound, consistent decisions
Lead high-priority appeals, seller escalations, and customer concerns
Coordinate with Legal, Communications, and Brand and rotate on-call for critical events
Maintain feedback loops with Policy, Product, and Engineering to inform roadmaps, policy refinements, and tooling improvements
Identify emerging abuse trends and conduct data-informed analyses, post-mortems, and deep dives
Translate findings into actionable recommendations
Mentor Enforcement Specialists on gray areas, difficult decisions, and professional growth
Own strategic focus areas within the Operations vertical, emphasizing seller experience, communications, and enforcement consistency, with exposure to QA, training, and process improvement

Requirements

What you’ll need

5+ years of experience in Trust & Safety, policy enforcement, compliance, or risk at a technology or marketplace company
Experience owning seller- or user-facing programs and communicating complex decisions clearly
Demonstrated ability to build scalable enforcement frameworks and drive consistency and quality across operations
Strong cross-functional project management and stakeholder partnership skills across Policy, Legal, Product, and Communications
Sound judgment and ability to make high-stakes decisions in ambiguous, fast-paced situations
Strong communication, influencing, and relationship-building skills across remote and global teams
Proficiency in SQL or other data-querying tools
Experience using Trust & Safety tools and platforms
Familiarity with marketplace or platform compliance and relevant legal or regulatory requirements

Benefits

Comp & perks

Equity package
Annual performance bonus
Competitive benefits supporting employees and their families
Visa sponsorship may be available for certain roles and skills
Hybrid/partially remote work arrangement
Occasional travel to the Brooklyn office for remote candidates outside commuting distance