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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and improving operational processes and workflows while effectively managing cross-functional projects and communications. Proven ability to provide administrative support to senior leaders, ensuring alignment with business goals and maintaining professionalism and discretion.
Highest-signal resume keywords
Process DesignCross-Functional Project ManagementWritten And Verbal CommunicationEvent CoordinationEmotional Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process ImprovementProject ManagementMeeting PreparationLogistical SupportWorkflow Design
Soft Skills
High Emotional IntelligenceDiscretionTrust BuildingJudgmentSynthesis Of Complex Discussions
Tools & Technologies
SlackCalendar Management ToolsPresentation Software
Industry Keywords
Buyer ExperienceStakeholder ManagementOrganizational CommunicationTeam EventsLeadership Support
About the role
Key responsibilities & impact- Own the design and continuous improvement of processes, tools, and operating rhythms across the Buyer Experience Group
- Represent Buyer Experience in company-wide planning, goal-setting, and review processes
- Manage inputs, content, deadlines, dependencies, and escalations across organizational leads
- Draft and manage newsletters, organization updates, all-hands content, presentations, and other internal communications
- Summarize leadership discussions and distribute decisions to stakeholders
- Maintain distribution lists, Slack channels, and other communication pathways
- Plan and execute team events, offsites, and department-wide gatherings, including format, agenda, and logistics
- Lead priority cross-functional programs end to end with minimal direction
- Prepare leaders for meetings and events with materials, agendas, and logistics
- Prioritize on behalf of senior leaders using an understanding of team and business goals
- Partner with Coordinators, Program Managers, and Executive Assistants across Etsy
- Represent Buyer Experience leaders with professionalism, discretion, and confidentiality
- Track cross-group dependencies and bring challenges, opportunities, and recommendations to leadership
- Own operational enablers such as learning and development tracking, expense reports, and budget elements
- Provide administrative support to the VP, Engineering and VP, Product, including calendar and travel management
Requirements
What you’ll need- Proven ability to design, refine, and rebuild operating rhythms, processes, and cross-team workflows, with evidence of results
- Strong written and verbal communication skills, including synthesizing complex discussions into clear summaries and organization-wide communications
- Experience leading multi-stakeholder projects with minimal direction, managing dependencies, and keeping teams aligned on timelines and expectations
- High emotional intelligence and a track record of building trust, maintaining discretion, and speaking up constructively across all organizational levels
- Sound judgment in prioritizing on behalf of senior leaders and knowing when to decide and when to escalate
- Experience providing administrative and logistical support to senior leaders, including scheduling, meeting preparation, and event coordination
- Candidates prioritized within commutable distance of Etsy’s Brooklyn office
- Ability to work with occasional travel to the office for remote candidates outside commuting distance
Benefits
Comp & perks- Equity package
- Annual performance bonus
- Competitive benefits supporting employees and their families
- Visa sponsorship may be available for certain roles and skills
- Partially remote work with once- or twice-weekly office attendance depending on proximity
- Occasional travel to the Brooklyn office for remote candidates outside commuting distance