Senior Operations Manager, Fraud

Etsy

. Set strategic direction for critical fraud verticals and define measurable goals .

Posted 9/15/2026full-timeBrooklyn • New York • United StatesSenior💰 $182,000 - $246,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations leadership within Risk and Fraud, focusing on strategic direction, team development, and effective partnership management. Proficient in utilizing operational metrics and data-driven insights to enhance fraud detection and prevention capabilities.

Highest-signal resume keywords

Operations LeadershipRisk And Fraud ManagementData-Driven Decision MakingFraud Detection SystemsMachine Learning Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations LeadershipRisk ManagementFraud PreventionQuantitative AnalysisData AnalysisCapacity ManagementCost ModelingVendor ManagementTeam DevelopmentGoal Setting

Soft Skills

CoachingFeedback ProvisionStrategic ThinkingPresentation SkillsCollaboration

Tools & Technologies

Fraud Detection SystemsMachine Learning PlatformsOperational Metrics ToolsAutomation Tools

Industry Keywords

Fraud VerticalService-Level AgreementsQuality StandardsOperational MetricsOutsourced Operations

About the role

Key responsibilities & impact

Set strategic direction for critical fraud verticals and define measurable goals
Lead and develop a high-performing team of investigators and senior investigators
Hire, coach, set goals, provide feedback, and develop future leaders
Own outsourced operations and partner relationships to achieve service-level agreements, quality standards, and operational metrics
Build investigative capabilities to identify, mitigate, and prevent fraud at scale
Partner with Product, Engineering, and Data Science on detection, tooling, and ML roadmaps
Manage capacity, costs, headcount planning, vendors, outsourced partners, and automation investments
Advise on emerging-risk responses and coordinate high-stakes investigations
Present data-backed recommendations to executive stakeholders
Build operating systems including metrics, reviews, runbooks, quality standards, and critical issue paths
Represent Risk & Fraud in cross-functional and executive forums

Requirements

What you’ll need

5+ years of operations leadership experience
2+ years directly in Risk and Fraud
Strong quantitative instincts
Comfort using operational metrics, loss and cost models, and data to frame trade-offs
Familiarity with fraud detection systems
Familiarity with machine learning-driven decisioning or rules and controls platforms
Experience working with outsourced or vendor operations teams

Benefits

Comp & perks

Equity package
Annual performance bonus
Competitive benefits supporting employees and their families
Flexible/partially remote work arrangement
Occasional travel to the Brooklyn office for remote candidates outside commuting distance
Visa sponsorship may be available for certain roles and skills