Mystery Shopper – Quality Assurance

Etterli Testkaufdienst

. Visit retail outlets and objectively assess defined quality criteria, such as cleanliness, product availability, and promotion execution.

Posted 10/4/2026part-timeRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a keen eye for detail in assessing retail quality criteria and visual merchandising, while effectively communicating findings and suggestions for improvement. Proficient in route planning and documentation using digital tools.

Highest-signal resume keywords

Detail OrientationStrong Communication SkillsRoute PlanningExcel ProficiencyDigital Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional MannerOrganizational Skills

Tools & Technologies

SmartphoneLaptopDigital Reporting Tool

Certifications & Qualifications

Clean Criminal Record

Industry Keywords

Retail AuditVisual MerchandisingQuality AssessmentProduct AvailabilityPromotion Execution

About the role

Key responsibilities & impact

Visit retail outlets and objectively assess defined quality criteria, such as cleanliness, product availability, and promotion execution.
Check visual merchandising against the clients’ internal guidelines.
Discuss the results objectively with store staff after the audit.
Provide constructive suggestions for improvement and document best practices.
Accurately record results and photos via smartphone using the digital reporting tool.

Requirements

What you’ll need

Keen eye for detail: identify incorrectly positioned products and missing price tags.
Ability to organize and complete regular full-day tours.
Strong communication skills and a professional manner.
Independent and efficient route planning.
Own car.
Smartphone for documentation.
Laptop for planning.
Excel proficiency.
Clean criminal record required.

Benefits

Comp & perks

Valuable insights: Learn about the strategies and internal standards of well-known brands and retailers.
Maximum flexibility: Schedule your assignments (approximately 5–20% per month) independently.
Responsibility: Enjoy a varied role with a direct impact on shop quality.
Attractive terms: Fair compensation, including mileage reimbursement.
Comprehensive training before assignments begin.