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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise client account management, including implementation, training, and support within a B2B SaaS environment. Proficient in configuring products, building automations, and communicating effectively with both technical and non-technical stakeholders.
Highest-signal resume keywords
Enterprise Deployment ExperienceClient Implementation ManagementAPI and Data Model ProficiencyGAP and Navigator ConfigurationStrong Written and Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise DeploymentClient ImplementationAutomation BuildingData Model ManagementAPI IntegrationUser Acceptance TestingProduct ConfigurationTechnical DocumentationClient TrainingImplementation Planning
Soft Skills
High OwnershipFollow-ThroughStakeholder ManagementCommunication SkillsProblem-Solving
Tools & Technologies
Euphoric MCPClaude CodeCoworkCursorCodex
Industry Keywords
B2B SaaSEnterprise Client AccountsImplementation PlansUser Acceptance TestingClient Support
About the role
Key responsibilities & impact- Own approximately 1 to 3 enterprise client accounts from post-sale handover through implementation, launch, renewal and expansion
- Configure demos and products for expansions into new countries and employee populations
- Configure GAP and Navigator for each client
- Build implementation plans and run user acceptance testing
- Manage data and policy-document onboarding
- Handle support and track adoption using live data
- Spend approximately one day per week on client sites, with heavier on-site periods around launches and occasional international travel
- Lead discovery and design workshops
- Train client teams on GAP and Navigator
- Design and ship custom agents, automations and workflows using the Euphoric MCP
- Serve as the day-to-day client contact
- Write client emails and create decks, QBRs and proposals for senior stakeholders
- Work with product, engineering and design to develop account-specific features and flows
- Bring client insight into the core platform
- Support product work including specifications, evaluations, prompts, testing and analytics during quieter client periods
- Work with Deployed Product Managers, owning client-specific work
Requirements
What you’ll need- 2+ years of enterprise deployment experience in a B2B SaaS environment
- Experience delivering enterprise-level client implementations and handling difficult stakeholders
- Genuine, intense interest in AI and frequent use of Claude Code, Cowork, Cursor, Codex, MCP integrations and agents
- Comfortable with APIs, data models and prompts
- Ability to build agents and automations for clients
- Exceptional academic track record from a top university
- Strong A-levels or equivalent
- STEM degree desirable but not essential
- Strong written and verbal communication skills, including explaining technical ideas to non-technical senior executives
- High ownership and follow-through
- Proven high performance, such as unusually fast promotion, elite sport or music, or national/international academic awards
Benefits
Comp & perks- Meaningful early-stage equity
- Private medical insurance with Vitality, including dental and optical
- Pension with Cushon
- Hybrid working from the London office, typically 3 to 4 days a week, with no strong mandate
- Apple MacBook
- Unlimited access to the AI tooling of your choice
- 25 days holiday per year, plus bank holidays
- Regular team off-sites to various cities across Europe
