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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing merchant onboarding activities and providing guidance on payment solutions while ensuring a seamless customer experience. Proficient in cross-functional collaboration and process improvement to enhance operational effectiveness.
Highest-signal resume keywords
Merchant Onboarding ManagementPayment Solutions GuidanceCross-Functional Team CoordinationProcess ImprovementSales Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Merchant ServicesPaymentsFinancial ServicesProcess ImprovementUAT EnvironmentsPricing ProposalsTender DocumentationAnalytical SkillsAttention to Detail
Soft Skills
Excellent Communication SkillsOrganizational SkillsTime-Management SkillsProactive ApproachCollaborative Team Player
Tools & Technologies
Microsoft Office
Industry Keywords
Sales OperationsCustomer ServiceBankingCommercial RoleStakeholder Management
About the role
Key responsibilities & impact- Manage merchant onboarding activities from application submission through approval, implementation, and activation across in-store and e-commerce payment solutions
- Act as a key point of contact for merchants, Sales teams, banking partners, and other stakeholders, providing guidance on payment solutions, processes, and documentation requirements
- Support commercial activities by preparing pricing proposals, repricing requests, and tender/RFP documentation
- Coordinate cross-functional teams including Operations, Compliance, Risk, Finance, and Technology to resolve merchant requests and ensure seamless customer experience
- Deliver training, guidance, and ongoing support to Sales teams, bank representatives, and partners to drive operational excellence and commercial effectiveness
- Contribute to process improvements, system testing initiatives, and onboarding enhancements that improve efficiency, service quality, and merchant satisfaction
Requirements
What you’ll need- Bachelor's degree in Business Administration, Economics, Finance, Marketing, or a related field
- Minimum one (1) year of experience in Sales, Sales Support, Sales Operations, Customer Service, Merchant Services, Banking, or a similar commercial role
- Experience in payments, merchant acquiring, banking, financial services, process improvement, or UAT environments will be considered an asset
- Good command of Microsoft Office tools
- Excellent communication skills in English and Greek, both written and spoken
- Eligibility to work in the EU on a full-time permanent basis without employer sponsorship
- Analytical mindset and attention to detail
- Organizational and time-management skills
- Proactive, adaptable, and results-oriented approach
- Communication and stakeholder management skills
- Collaborative team player
Benefits
Comp & perks- Private Health Insurance
- Employee Stock Purchase Plan
- Top-of-the-line tools and equipment
- Hybrid working model
- Career development opportunities
- Employee referral bonus
- Wellbeing programs
- Volunteering activities
- Opportunity to work in a dynamic, stable, and international environment
