Manager, Underwriting Services – Wholesale Casualty

Everest

. Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing underwriting operations, with a focus on performance metrics, operational efficiency, and team development. Proficient in leveraging data analytics and communication skills to drive continuous improvement and enhance customer experiences.

Highest-signal resume keywords

Operational LeadershipData Analysis and ReportingTeam Development and CoachingProperty & Casualty Insurance KnowledgeChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalyticsPerformance ManagementQuality AssurancePolicy Administration ProcessesAdvanced Microsoft ExcelRoot Cause AnalysisCapacity PlanningService Delivery ModelsRegulatory ComplianceProcess Improvement

Soft Skills

Communication SkillsCritical ThinkingProblem-SolvingCollaborationAdaptability

Tools & Technologies

DashboardsReporting ToolsMicrosoft OfficeOperational Controls

Industry Keywords

Underwriting OperationsInsurance TerminologyWholesale Casualty BusinessGeneral LiabilityCommercial Auto

About the role

Key responsibilities & impact

Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments
Ensure timely and accurate completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities
Monitor operational metrics, service level agreements, quality indicators, and productivity benchmarks
Manage workload distribution, resource allocation, capacity planning, and prioritization
Serve as an escalation point for operational issues and drive timely resolution
Use operational data, dashboards, and reporting tools to identify trends and assess performance
Analyze production, quality, and service metrics to improve efficiency and customer outcomes
Establish performance expectations and accountability measures
Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders
Champion continuous improvement by streamlining workflows, eliminating waste, improving quality, and increasing efficiency
Lead root cause analysis and structured problem-solving efforts
Partner with underwriting, operations, technology, and business stakeholders on process enhancements, automation, and operational improvements
Support organizational transformation through adoption of new technologies, tools, workflows, and operating models
Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations
Oversee quality assurance activities and audit responses
Implement corrective action plans to mitigate risk and improve operational consistency
Lead recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention
Build a high-performing, collaborative team culture
Identify skill gaps and establish employee development plans
Establish partnerships with underwriting, operations, technology, compliance, and business leaders
Lead change management activities and communicate organizational priorities and operational changes
Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant experience
Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience
Prior experience leading and developing teams in a service-oriented operational environment
Demonstrated success managing performance through data, metrics, and operational analytics
Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis
Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology
Experience supporting wholesale casualty business, preferably including admitted and non-admitted products, primary and excess placements, general liability, construction, and commercial auto
Knowledge of operational controls, service delivery models, quality management, and regulatory considerations
Exceptional analytical, critical thinking, and problem-solving capabilities
Ability to leverage data and business insights to identify opportunities, diagnose operational challenges, and implement sustainable solutions
Proven ability to lead, motivate, coach, and develop high-performing teams
Strong executive presence, communication, and influencing skills with the ability to engage stakeholders across all levels of the organization
Demonstrated ability to lead through change while maintaining employee engagement and operational stability
Deep commitment to delivering exceptional service and creating positive customer experiences
Ability to effectively manage multiple priorities while delivering against business commitments
Intellectual curiosity and a passion for continuous learning and operational excellence
High degree of ownership, accountability, and sense of urgency
Strong organizational, project management, and prioritization skills
Adaptability and resilience in a fast-paced, evolving business environment
Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders

Benefits

Comp & perks

Health insurance coverage
Employee wellness program
Life and disability insurance
401k match
Retirement savings plan
Paid holidays
Paid time off (PTO)
Inclusive and authentic workplace
Reasonable accommodations for persons with disabilities