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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing underwriting operations, focusing on performance metrics, process improvement, and team development. Proficient in leveraging data analytics and operational insights to drive efficiency and enhance service delivery in the insurance sector.
Highest-signal resume keywords
Operational LeadershipData Analysis and ReportingProcess ImprovementTeam Development and CoachingProperty & Casualty Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisOperational AnalyticsPerformance ManagementProcess ImprovementChange ManagementQuality ManagementPolicy AdministrationUnderwriting OperationsMicrosoft ExcelOperational Controls
Soft Skills
Communication SkillsProblem-SolvingAdaptabilityCollaborationExecutive Presence
Tools & Technologies
Reporting ToolsDashboardsMicrosoft Office
Industry Keywords
Underwriting SupportInsurance OperationsCommercial Property InsuranceWholesale Distribution ChannelService Delivery Models
About the role
Key responsibilities & impact- Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments
- Ensure timely and accurate completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities
- Monitor operational metrics, service level agreements, quality indicators, and productivity benchmarks
- Manage workload distribution, resource allocation, capacity planning, and prioritization
- Serve as an escalation point for operational issues and drive timely resolution
- Use operational data, dashboards, and reporting tools to identify trends and support decision-making
- Analyze production, quality, and service metrics to identify root causes and improve efficiency
- Establish performance expectations and accountability measures
- Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders
- Champion continuous improvement, workflow streamlining, waste reduction, quality improvement, and operational efficiency
- Lead root cause analysis and implement process enhancements, automation, and operational improvements
- Identify and responsibly leverage AI, automation, and emerging technologies
- Support organizational transformation and adoption of new technologies, tools, workflows, and operating models
- Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations
- Oversee quality assurance activities and audit responses
- Implement corrective action plans to mitigate risk and improve operational consistency
- Manage recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention
- Build a high-performing, collaborative team culture
- Partner with underwriting, operations, technology, compliance, and business leaders
- Lead change management activities and communicate organizational priorities and operational changes
- Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and relevant experience
- Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience
- Prior experience with commercial property insurance is preferred
- Prior experience leading and developing teams in a service-oriented operational environment
- Demonstrated success managing performance through data, metrics, and operational analytics
- Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis
- Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives preferred
- Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology
- Prior experience with the wholesale distribution channel, including excess & surplus commercial property including primary, excess, shared/layered/quota share, CAT-exposed, and assumed reinsurance
- Knowledge of operational controls, service delivery models, quality management, and regulatory considerations
- Exceptional analytical, critical thinking, and problem-solving capabilities
- Ability to leverage data and business insights to identify opportunities, diagnose operational challenges, and implement sustainable solutions
- Strong business acumen with the ability to evaluate competing priorities and make sound decisions in a dynamic environment
- Proven ability to lead, motivate, coach, and develop high-performing teams
- Strong executive presence, communication, and influencing skills with the ability to engage stakeholders across all levels of the organization
- Demonstrated ability to lead through change while maintaining employee engagement and operational stability
- Deep commitment to delivering exceptional service and creating positive customer experiences
- Results-oriented mindset with a focus on accountability, quality, responsiveness, and continuous improvement
- Ability to effectively manage multiple priorities while delivering against business commitments
- Intellectual curiosity and a passion for continuous learning and operational excellence
- High degree of ownership, accountability, and sense of urgency
- Strong organizational, project management, and prioritization skills
- Adaptability and resilience in a fast-paced, evolving business environment
- Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders
Benefits
Comp & perks- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- 401k match
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Reasonable accommodations for persons with disabilities