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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership in underwriting support, with a focus on performance management through data analytics, process improvement, and team development. Proficient in leveraging technology and operational metrics to drive efficiency and enhance service delivery in the insurance domain.
Highest-signal resume keywords
Operational LeadershipData Analysis and ReportingProcess ImprovementTeam Development and CoachingProperty & Casualty Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance ManagementData Metrics AnalysisChange ManagementWorkflow RedesignQuality ManagementAdvanced Microsoft ExcelRoot Cause AnalysisOperational TransformationPerformance AccountabilityInsurance Terminology
Soft Skills
Analytical ThinkingProblem-SolvingCommunication SkillsCollaborationAdaptability
Tools & Technologies
Microsoft OfficeReporting ToolsDashboardsAI and Automation Technologies
Industry Keywords
Underwriting OperationsCommercial Property InsuranceService Delivery ModelsQuality AssuranceRegulatory Compliance
About the role
Key responsibilities & impact- Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments
- Maintain end-to-end operational performance for rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities
- Monitor operational metrics, SLAs, quality indicators, and productivity benchmarks
- Manage workload distribution, resource allocation, capacity planning, and prioritization
- Serve as an escalation point for operational issues and drive timely resolution
- Use operational data, dashboards, and reporting tools to identify trends and inform decisions
- Analyze production, quality, and service metrics to identify root causes and improve efficiency
- Establish performance expectations and accountability measures
- Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders
- Champion continuous improvement, workflow streamlining, waste elimination, quality improvement, and operational efficiency
- Lead root cause analysis and structured problem-solving efforts
- Partner with underwriting, operations, technology, and business stakeholders on process enhancements, automation, and operational improvements
- Identify and responsibly leverage AI, automation, and emerging technologies
- Support transformation initiatives and adoption of new technologies, tools, workflows, and operating models
- Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations
- Oversee quality assurance activities and audit responses
- Monitor quality trends and implement corrective action plans
- Lead recruitment, onboarding, coaching, performance management, development planning, engagement, succession planning, and retention
- Build a high-performing, collaborative team culture
- Identify skill gaps and establish employee development plans
- Establish partnerships with underwriting, operations, technology, compliance, and business leaders
- Lead change management activities and communicate organizational priorities and operational changes
- Participate in strategic planning, operational reviews, business initiatives, special projects, enterprise initiatives, and cross-functional programs
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and relevant experience
- Minimum of 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience
- Prior experience with commercial property insurance is preferred
- Prior experience leading and developing teams in a service-oriented operational environment
- Demonstrated success managing performance through data, metrics, and operational analytics
- Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis
- Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives is preferred
- Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology
- Prior experience with the wholesale distribution channel, including excess & surplus commercial property, primary, excess, shared/layered/quota share, CAT-exposed, and assumed reinsurance
- Knowledge of operational controls, service delivery models, quality management, and regulatory considerations
- Exceptional analytical, critical thinking, and problem-solving capabilities
- Ability to leverage data and business insights to identify opportunities, diagnose operational challenges, and implement sustainable solutions
- Strong business acumen and ability to evaluate competing priorities and make sound decisions in a dynamic environment
- Proven ability to lead, motivate, coach, and develop high-performing teams
- Strong executive presence, communication, and influencing skills
- Demonstrated ability to lead through change while maintaining employee engagement and operational stability
- Deep commitment to delivering exceptional service and creating positive customer experiences
- Ability to effectively manage multiple priorities while delivering against business commitments
- Intellectual curiosity and passion for continuous learning and operational excellence
- High degree of ownership, accountability, and sense of urgency
- Strong organizational, project management, and prioritization skills
- Adaptability and resilience in a fast-paced, evolving business environment
- Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders
Benefits
Comp & perks- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- 401k match
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Reasonable accommodations for persons with disabilities