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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex commercial property claims, including coverage analysis and litigation, while effectively leading and mentoring a team of Claims Professionals. Proficient in utilizing data and metrics to drive claims management strategies and improve operational efficiency.
Highest-signal resume keywords
Claims ManagementCommercial Property ClaimsTeam LeadershipCoverage AnalysisInsurance Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustmentCoverage Position LettersDamage ScopingBusiness Interruption InvestigationsClaims EvaluationNegotiationClaims ProcessingData AnalysisStrategic ThinkingVendor Management
Soft Skills
Strong Communication SkillsMentoringCollaborationInfluencing OthersProblem Solving
Tools & Technologies
AI TechnologiesClaims Management Software
Certifications & Qualifications
Adjuster LicensesInsurance Industry Designation
Industry Keywords
Insurance RegulationsClaims Handling ProceduresLitigation ExperienceJurisdictional LawsClaims Disposition
About the role
Key responsibilities & impact- Supervise, mentor, lead, train, and oversee Claims Professionals
- Directly handle the largest, most complex claims and litigation
- Conduct supervisor and quality reviews of claim files
- Adjust complex commercial property claims, including coverage analysis, damage scoping, and Business Interruption investigations
- Analyze complex coverage issues and prepare coverage position letters
- Manage Independent Adjusters and review and analyze property damage estimates
- Investigate, analyze, and evaluate assigned claims to determine exposure
- Manage and direct outside counsel
- Prepare case summary reports for matters involving significant reserve activity
- Set timely and appropriate claim reserves for the largest and most complex claims
- Develop and execute claim, organizational, and resolution strategies
- Negotiate and resolve claims
- Lead claim professionals and special projects
- Resolve workload and assignment issues to ensure effective claims processing, expense management, and claims disposition
- Oversee and manage vendors, including auditing
- Identify portfolio issues and trends and communicate them to underwriters, insureds, and brokers
- Communicate extensively with insureds, brokers, reinsurers, actuaries, and business unit contacts
- Attend client meetings and industry functions to support client relationships and business development
- Leverage AI and emerging technologies to improve claims processes, efficiency, decision-making, and customer outcomes
Requirements
What you’ll need- 3+ years of management experience
- 5+ years of Commercial Property claims and/or litigation experience
- Current, working knowledge of jurisdictional laws and regulations
- Bachelor’s degree or equivalent work experience required
- Insurance industry designation(s)/certification(s) preferred
- High proficiency in reviewing estimates for large and/or complex claims
- Ability to manage, mentor, and lead a team of Claim Professionals
- Strong oral and written communication skills
- Ability to evaluate coverage issues involving a wide variety of loss scenarios
- Ability to think strategically
- Currently holds or readily can obtain all required adjuster licenses
- Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
- Knowledge of claims handling or insurance legal statutes and procedures
- Ability to identify and use relevant data and metrics to best manage claims
- Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy
- Ability and willingness to present to senior management and other group settings
- Ability to influence others and resolve complex, disputed claims
- Moderate travel required
Benefits
Comp & perks- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- 401k match
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
