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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims handling, including negotiation, investigation, and strategic direction for complex auto and liability claims. Proficient in analyzing data and metrics to manage claims effectively while maintaining strong relationships with stakeholders.
Highest-signal resume keywords
Claims Handling ExperienceStrong Analytical SkillsNegotiation SkillsKnowledge of Litigation ProcessAdjuster Licenses
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AnalysisCoverage Position LettersCase Reserve ManagementClaim Resolution StrategiesData AnalysisRisk InsightsTrial PreparationMediation ParticipationStrategic ThinkingInvestigation Skills
Soft Skills
Excellent Communication SkillsCollaborative MindsetInfluencing SkillsOrganizational Skills
Tools & Technologies
AI TechnologiesAutomation Tools
Certifications & Qualifications
Adjuster Licenses
Industry Keywords
Insurance IndustryClaims ProcessLegal EnvironmentRegulatory Environment
About the role
Key responsibilities & impact- Handle a broad range of mainstream and moderately complex auto, general liability, and excess/umbrella claims
- Review and analyze complex coverage issues and prepare coverage position letters
- Investigate, analyze, and evaluate liability and damages to support effective claim resolution
- Manage and provide strategic direction to outside counsel throughout the life of a claim
- Prepare comprehensive case summary reports for matters involving significant reserves, litigation, or trial activity
- Establish timely and appropriate case reserves based on claim exposure and evolving developments
- Develop and execute claim handling and resolution strategies
- Negotiate and resolve claims in accordance with established authority and business objectives
- Attend trials, mediations, settlement conferences, and other claim-related proceedings as needed
- Partner with underwriters to support policy construction and drafting, communicate claim trends, analyze data, and provide risk insights
- Maintain effective communication and strong working relationships with insureds, brokers, reinsurers, actuaries, underwriters, and other key stakeholders
- Participate in client meetings and industry events to support client relationships, retention, and business development
- Use approved AI, automation, and emerging technologies to enhance productivity, effectiveness, and business outcomes
- Perform other related duties and responsibilities as assigned
Requirements
What you’ll need- 5-7 years of claims handling experience or legal experience
- B.A. or B.S. required; JD helpful but not required
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Strong negotiation and investigation skills
- Ability to think strategically
- Ability to influence others and resolve complex, disputed claims
- In-depth knowledge of the litigation, arbitration, and trial process
- Currently holds or readily can obtain all required adjuster licenses
- Ability to identify and use relevant data and metrics to best manage claims
- Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency
- Ability and willingness to present to senior management and to others in other group settings
- Knowledge of the insurance industry, claims process and legal and regulatory environment
Benefits
Comp & perks- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- 401k match
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)