Desktop Support Technician

Evergen (Formerly RTI Surgical)

. Provide software and hardware support to all onsite and remote employees .

Posted 10/14/2026full-timeAlachua • Florida • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing software and hardware support, troubleshooting, and resolving issues for both onsite and remote employees. Proficient in managing help desk requests and maintaining accurate inventory of IT assets.

Highest-signal resume keywords

Desktop Support ExperienceA+ CertificationComputer Software TroubleshootingCustomer ServiceActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportHardware SupportTroubleshootingInstallationConfigurationHelp Desk ManagementInventory ManagementProblem SolvingTriageDocumentation

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Service

Tools & Technologies

IT Service Desk SystemActive Directory

Certifications & Qualifications

A+ CertificationMCP Certification

Industry Keywords

IT SupportOnsite SupportRemote SupportHelp DeskTechnical Support

About the role

Key responsibilities & impact

Provide software and hardware support to all onsite and remote employees
Coordinate setup, configuration, and installation of laptop, desktop, and network printer equipment
Troubleshoot and resolve hardware and software problems involving company devices
Install and support licensed and internal software and hardware
Provide system and software access through Active Directory accounts
Triage help desk requests by phone and ticket system in a timely manner
Record, update, and document requests in the IT service desk system
Maintain an accurate inventory of company-provided devices
Provide additional support for various IT projects
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
0-3 years of experience in desktop support
A+ or MCP certification preferred
Strong verbal and written communication skills
Computer software and system troubleshooting
Customer Service
Problem solving methodologies
Ability to move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)
Willingness and ability to work onsite in an office environment
May be required to use personal protective equipment including gloves, masks, and safety glasses