Desktop Support Technician

Evergen (Formerly RTI Surgical)

. Provide software and hardware support to all on-site and remote employees .

Posted 10/14/2026full-timeAlachua • Florida • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing software and hardware support, troubleshooting, and resolving issues for both on-site and remote employees. Proficient in managing IT service desk requests and maintaining accurate inventory of devices.

Highest-signal resume keywords

Desktop Support ExperienceA+ CertificationComputer Software TroubleshootingCustomer Service SkillsActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportHardware SupportTroubleshootingInstallationConfigurationInventory ManagementHelp Desk TicketingProblem SolvingDevice SetupNetwork Printer Support

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceProblem Solving

Tools & Technologies

IT Service Desk SystemActive Directory

Certifications & Qualifications

A+ CertificationMCP Certification

Industry Keywords

Desktop SupportIT SupportRemote SupportOn-Site SupportHelp Desk

About the role

Key responsibilities & impact

Provide software and hardware support to all on-site and remote employees
Coordinate setup, configuration, and installation of laptop and desktop computers and network printers
Troubleshoot and resolve hardware and software problems pertaining to company devices
Install and support licensed and internal software and hardware
Provide access to systems and software through Active Directory accounts
Triage help desk requests via phone and ticket system
Record, update, and document requests using the IT service desk system
Maintain accurate inventory of company-provided devices
Provide additional support for various IT projects
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
0-3 years of experience in desktop support
A+ or MCP certification preferred
Strong verbal and written communication skills
Computer software and system troubleshooting
Customer Service
Problem solving methodologies
Move or lift objects up to 25 pounds
Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)
Must work onsite in an office environment with assigned workstation