IT Manager

. Lead and manage the organisation's internal IT support function .

Posted 9/25/2026full-timeRemote • United KingdomMid-LevelSenior💰 £50,000 - £60,000 per yearWebsite

Tools & technologies

CloudITSM

Key responsibilities & impact

Lead and manage the organisation's internal IT support function
Resolve hardware, software, and application issues, including complex escalations
Serve as the primary point of contact and subject matter expert for Google Workspace
Implement, manage, and monitor an internal IT ticketing system
Analyse support trends and continuously improve service delivery
Directly manage, mentor, and develop the IT Service Desk and Support Manager
Formalise Joiners, Movers, and Leavers workflows and enforce RBAC, MFA, and immediate offboarding/revocation
Oversee MDM solutions, disk encryption, OS patch management, and remote wipe capabilities
Establish and test IT incident response plans, data backups, and SaaS service availability
Maintain IT asset registers, access logs, and security controls for audit and regulatory readiness
Advocate for information security within the IT support function
Manage hardware and software assets throughout their lifecycle
Audit user seats, eliminate shadow IT, and manage software licenses
Manage external application providers, vendor relationships, escalations, and SLAs
Provide technical support for business-wide software and application integration projects
Identify and implement AI and emerging technologies to streamline processes and improve efficiency

What you’ll need

Proven experience in IT support and service delivery within a regulated environment; fintech, financial services, or similar is highly desirable
Demonstrable experience leading a function or managing staff in a player-coach capacity
Strong technical proficiency across a wide range of hardware and software
In-depth knowledge of administering and supporting Google Workspace
Experience with Mobile Device Management (MDM) tools and administering Access Governance, including JML processes
Solid understanding of information security principles, BCP/DR planning, and regulatory compliance requirements such as GDPR and Cyber Essentials
Experience implementing and managing IT ticketing/helpdesk systems
Ability to manage IT assets, optimise software licensing costs, and handle vendor relationships
Strong analytical and problem-solving skills
Creative and forward-thinking mindset
Enthusiasm for identifying and implementing AI-driven solutions and process improvements
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues
Professional qualifications relevant to IT service management, information security, or Google Cloud certifications are highly desirable

Comp & perks