Regional Director – Quebec & Eastern Ontario

Everguard.ai

. Build and maintain meaningful relationships with key clients through regular, proactive interaction .

Posted 10/5/2026full-timeRemote • CanadaLead💰 CA$120,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in regional service operations, with a focus on client relationship management, operational improvement, and strategic business planning. Proficient in both French and English, with a commitment to safety and high service standards.

Highest-signal resume keywords

Progressive Leadership ExperienceClient Relationship ManagementBusiness Plan DevelopmentOperational Improvement InitiativesBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentBudget ExecutionPerformance Target SettingOperational ImprovementComplex Issue Resolution

Soft Skills

CommunicationNegotiationProblem-SolvingRelationship ManagementTeam Leadership

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Service OperationsClient-Facing ExperienceFire and Life SafetyIndustrial Field ServicesBuilding Systems

About the role

Key responsibilities & impact

Build and maintain meaningful relationships with key clients through regular, proactive interaction
Act as a senior point of contact for client priorities, service concerns, complex issues and strategic opportunities
Develop practical solutions with clients and internal teams to strengthen service delivery, trust and long-term partnerships
Collaborate with business development, sales and branch leadership to identify and advance regional growth opportunities
Provide leadership and operational direction to branches across Quebec and Eastern Ontario
Develop and execute the regional business plan and budget in alignment with corporate priorities
Monitor branch and regional performance and implement branch-specific improvement plans when necessary
Facilitate collaboration across locations to deliver major projects and contracts safely and efficiently
Demonstrate safety leadership and reinforce accountability for safe work practices
Promote consistent service standards and a strong customer-service mindset
Identify opportunities to improve processes, collaboration and service delivery
Lead, support and develop branch leaders and regional team members
Establish clear performance expectations and accountability
Foster open communication, collaboration, initiative, respect and teamwork

Requirements

What you’ll need

Progressive leadership experience in regional, multi-location or territory-based service operations
Substantial client-facing experience, including senior client relationships, complex concern resolution and value-creation opportunities
Ability to balance client expectations, operational requirements, commercial priorities and financial stewardship
Experience developing and executing business plans, budgets, performance targets and operational improvement initiatives
Strong communication, negotiation, relationship-management and problem-solving capabilities
Sound judgment and timely decision-making in changing circumstances
Professional fluency in French and English
Valid driver’s license
Ability to travel regularly throughout the region, including overnight travel
Preferred: experience in fire and life safety, industrial field services, building systems, technical services, technology or other regulated service environments
Preferred: experience with large-scale service contracts, projects or complex multi-location client relationships
Preferred: post-secondary education or relevant leadership, business or operations-management training
Equivalent combinations of education, training and relevant experience will be considered

Benefits

Comp & perks

Performance-based incentive
Health, dental, vision, life, accident, and disability coverage
Company vehicle or vehicle allowance
Employee and Family Assistance Program (EFAP)
Vacation, flex time, birthday leave, and observed holidays
Flexible scheduling and work location where compatible with regional and client requirements
Employer-supported retirement savings plan and financial-planning resources
Paid learning and development opportunities
Respectful, collaborative, safety-focused and inclusive workplace