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Junior Customer Support Manager
everii Group. Learn how to use the software tool through support from the team, videos, and online documentation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and empathy in customer interactions while effectively managing inquiries and providing solutions. Possesses a technical affinity for business software and a keen interest in IT and business processes.
Highest-signal resume keywords
Customer Communication ManagementProblem-Solving SkillsFluent GermanConfident English SkillsTechnical Affinity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsEmpathyQuick LearnerTeamworkEnthusiasm for Learning
Industry Keywords
Customer-Facing RolesSupportAgency EnvironmentClient ConsultingProject ManagementOperations
About the role
Key responsibilities & impact- Learn how to use the software tool through support from the team, videos, and online documentation
- Stay informed through regular updates
- Manage customer communication for the software solution
- Respond promptly to customer inquiries via chat and email
- Prioritize inquiries based on urgency and find solutions
- Independently reproduce customer issues in the software
- Forward tickets to the responsible team when necessary
- Engage with customers empathetically and contribute to customer satisfaction
Requirements
What you’ll need- Technical affinity and a fascination with and enthusiasm for business software
- Quick learner with an interest in gaining an understanding of IT and business processes
- Excellent communication skills and a passion for solving problems
- Empathy when dealing with customers
- Enjoyment of teamwork and enthusiasm for learning and professional development
- Fluent German and confident English skills
- Initial professional experience in customer-facing roles, support, or an agency environment is a plus, but not required
- Professional experience in an agency environment, such as client consulting, project management, or operations, is an advantage
Benefits
Comp & perks- 30 days of annual leave
- Technical equipment for remote work
- Hybrid working model
- Trust-based working hours
- Opportunities for independent work and continuous learning
- Flat hierarchies, fast decision-making processes, and room to make an impact
- Modern office in the heart of Hamburg or Frankfurt
- Fresh fruit, coffee, and chilled beverages
- Weekly team breakfast
- Potential subsidy for the Deutschlandticket and lunch (via EDENRED/non-cash benefits)