Customer Care Representative

Everise

. Handle a high volume of inbound phone calls for clients’ members .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong decision-making and analytical abilities while providing exceptional customer service, particularly to senior citizens. Capable of navigating multiple systems and adapting to changes in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExcellenceDecision-Making SkillsAnalytical AbilitiesProcess Improvement IdentificationSchedule Flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call DispositionCustomer Needs AssessmentOne-Call-ResolutionDocumentation SkillsPerformance Metrics Achievement

Soft Skills

IntegrityCommitment to Customer SatisfactionTeam PlayerAdaptability

Tools & Technologies

Wired Ethernet ConnectionBroadband Internet ServiceHeadset21” Monitor

Industry Keywords

Healthcare BenefitsInbound Phone CallsCustomer EducationClient Benefit Decision-Making

About the role

Key responsibilities & impact

Handle a high volume of inbound phone calls for clients’ members
Answer questions about healthcare benefits
Gather customer information, assess and fulfill customer needs, and educate customers about products and services
Navigate multiple systems simultaneously
Resolve customer issues using one-call-resolution guidelines and/or escalation processes
Meet or exceed company and client performance metrics
Balance company policy and client benefit in decision-making
Identify process-improvement opportunities benefiting clients and customers
Complete call dispositions and document customer information as required
Adapt to changes in the business environment

Requirements

What you’ll need

Ability to pass a drug screen and background check
Dedicated area to work from in your home
Wired Ethernet connection with 20 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted
Hard-wired broadband internet service via DSL, cable, or fiber optic
Satellite, microwave, and cellular hotspot internet services are not permitted
Must supply own headset
Must supply one 21” monitor
Demonstrated passion for excellence in treating and caring for customers, especially senior citizens
Strong decision-making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime
Highly developed integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player

Benefits

Comp & perks

Opportunity to earn additional cash incentives for reaching goals
Medical benefits
Dental benefits
Vision benefits
401(k) benefits
Earned paid time off (PTO)
One 21” monitor supplied by Everise
Keyboard supplied by Everise
Mouse supplied by Everise