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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong decision-making and analytical abilities while effectively managing high volumes of inbound calls in a healthcare environment. Proficient in utilizing multiple systems to assess customer needs and provide accurate information about healthcare benefits and services.
Highest-signal resume keywords
Healthcare Background ExperienceMedical Terminology ProficiencyStrong Decision-Making AbilitiesCustomer Satisfaction CommitmentSchedule Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call DispositionCustomer Needs AssessmentOne-Call ResolutionProcess Improvement IdentificationMultiple Systems Navigation
Soft Skills
Team PlayerIntegrityAnalytical AbilitiesCommunication SkillsAdaptability
Tools & Technologies
Wired Ethernet ConnectionHeadset
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Healthcare BenefitsCustomer ServiceInbound CallsPerformance MetricsBackground Check
About the role
Key responsibilities & impact- Answer inbound phone calls for clients’ healthcare members
- Answer questions related to healthcare benefits
- Professionally handle a high volume of incoming calls
- Gather customer information, assess and fulfill customer needs, and educate customers about products and services
- Resolve customer issues using one-call resolution guidelines and/or escalation processes
- Meet or exceed company and client performance metrics
- Balance company policy and client benefit in decision-making
- Identify process improvement opportunities benefiting clients and customers
- Complete call disposition and compile and document customer information as required
- Accept and embrace changes in the business environment
Requirements
What you’ll need- High school diploma or GED
- Ability to pass a drug screen and background check
- Healthcare background experience is a plus
- Comfortable with medical terminology
- A dedicated work area free from distractions and background noises
- Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted
- Ability to utilize and navigate multiple systems simultaneously
- Must be flexible to work weekends and holidays
- Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime
- Strong decision-making and analytical abilities
- Ability to identify customer needs and articulate products and services
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Be a team player
- Must purchase a headset; specific models shared during interview
Benefits
Comp & perks- Additional cash incentives to reach goals in addition to base pay
- Medical benefits
- Dental benefits
- Vision benefits
- 401K benefits
- Earned PTO
- Everise provides one 21” monitor
- Everise supplies keyboard
- Everise supplies mouse
- Everise supplies webcam