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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong decision-making and analytical abilities while effectively managing high call volumes in a healthcare environment. Proficient in utilizing multiple systems to assess customer needs and provide accurate information about healthcare benefits.
Highest-signal resume keywords
Healthcare Background ExperienceMedical Terminology ProficiencyStrong Decision-Making AbilitiesAbility to Navigate Multiple SystemsCustomer Satisfaction Commitment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call DispositionCustomer Information DocumentationOne-Call ResolutionProcess Improvement IdentificationPerformance Metrics Achievement
Soft Skills
DependabilityFlexibilityTeam PlayerIntegrityAnalytical Abilities
Tools & Technologies
Wired Ethernet ConnectionDual MonitorsHeadset
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Healthcare BenefitsCustomer ServiceInbound CallsClient SatisfactionBackground Check Compliance
About the role
Key responsibilities & impact- Answer inbound phone calls for clients’ healthcare members
- Answer questions related to healthcare benefits
- Handle a high volume of incoming calls professionally
- Gather customer information, assess and fulfill customer needs, and educate customers about products and services
- Resolve customer issues through one-call resolution guidelines or escalation processes
- Meet or exceed company and client performance metrics
- Balance company policy and client benefit in decision-making
- Identify process improvement opportunities that positively impact clients and customers
- Complete call disposition and document customer information as required
- Adapt to changes in the business environment
Requirements
What you’ll need- High school diploma or GED
- Ability to pass a drug screen and background check
- Healthcare background experience is a plus
- Comfortable with medical terminology
- Dedicated work area free from distractions and background noises
- Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted
- Hard-wired broadband internet service via DSL, cable, or fiber optic
- Satellite, microwave, and cellular hotspot internet services are not permitted
- Ability to utilize and navigate multiple systems simultaneously
- Dependability and ability to meet attendance requirements
- Flexibility to work weekends, evenings, holidays, and occasional overtime
- Strong decision-making and analytical abilities
- Ability to identify customer needs and articulate products and services
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to work as a team player
- Two 21” monitors required; candidate supplies one and Everise provides one
- Headset required; candidate must purchase it
Benefits
Comp & perks- Additional cash incentives to reach goals in addition to base pay
- Medical benefits
- Dental benefits
- Vision benefits
- 401K benefits
- Earned PTO
- One 21” monitor provided by Everise
- Keyboard provided by Everise
- Mouse provided by Everise
- Webcam provided by Everise