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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on healthcare benefits, utilizing decision-making and analytical abilities to meet client needs. Proficient in navigating multiple systems and maintaining high performance metrics while ensuring customer satisfaction.
Highest-signal resume keywords
Customer Service ExcellenceHealthcare Background ExperienceStrong Decision-Making AbilitiesAnalytical SkillsProcess Improvement Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyCall DispositionCustomer Needs AssessmentOne-Call ResolutionPerformance Metrics Achievement
Soft Skills
IntegrityCommitment to Customer SatisfactionTeam PlayerSchedule Flexibility
Tools & Technologies
Multiple Systems NavigationWired Ethernet ConnectionBroadband Internet Service
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Healthcare BenefitsCustomer Information GatheringInbound Call HandlingProcess ImprovementSenior Citizen Care
About the role
Key responsibilities & impact- Answer inbound phone calls for clients' members
- Answer questions related to healthcare benefits
- Professionally handle a high volume of incoming calls
- Gather customer information, assess and fulfill customer needs, and educate customers about products and services where applicable
- Utilize and navigate multiple systems simultaneously
- Resolve customer issues using one-call resolution guidelines and/or escalated processes
- Meet or exceed company and client performance metrics
- Balance company policy and client benefit in decision-making
- Identify opportunities for process improvements benefiting clients and customers
- Complete call dispositions and compile/document customer information as required
- Accept and embrace changes within the business environment
Requirements
What you’ll need- High school diploma or GED
- Ability to pass a drug screen and background check
- Healthcare background experience is a plus
- Comfortable with medical terminology
- Dedicated work area free from distractions and background noises
- Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless access is not permitted
- Hard-wired broadband internet service via DSL, cable, or fiber optic
- Satellite, microwave, and cellular hotspot internet services are not permitted
- Demonstrated passion for excellence in treating and caring for customers, especially senior citizens
- Strong decision-making and analytical abilities
- Ability to identify customer needs and articulate products and services
- Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Be a team player
- Must be flexible to work weekends and holidays
- Must purchase a headset; specific models shared during interview
Benefits
Comp & perks- Additional cash incentives to reach goals
- Medical benefits
- Dental benefits
- Vision benefits
- 401K benefits
- Earned PTO
- Everise provides one 21” monitor
- Everise provides keyboard
- Everise provides mouse
- Everise provides webcam