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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales experience, with a focus on quality assurance and training in a call center environment. Proficient in Microsoft Office applications, particularly MS Word and Excel, while exhibiting excellent communication and analytical skills.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceMicrosoft Office ProficiencyTraining and DevelopmentAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesMicrosoft WordMicrosoft ExcelQuality AssuranceTrainingAnalytical Skills
Soft Skills
Communication SkillsDetail-OrientedMotivational SkillsInterpersonal SkillsDependability
Industry Keywords
Call Center EnvironmentQuality StandardsCalibration SessionsFlexible Schedule
About the role
Key responsibilities & impact- Monitor/audit each assigned associate in accordance with Everise and client requirements
- Work with supervisors and management to ensure that all associates are meeting quality standards
- Provide training as needed to both new hires and experienced associates
- Attend and contribute to both internal and client calibration sessions
- Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
- Perform any other duties and responsibilities assigned by management
Requirements
What you’ll need- At least 1 year customer service and/or sales experience, preferably in a call center environment
- High school diploma or equivalent required
- Some college preferred
- Proficiency in Microsoft Office applications, especially MS Word and Excel
- Excellent oral and written communication skills
- Detailed-oriented
- Analytical skills
- Exceptional motivational and interpersonal skills
- Able to work independently
- Flexible Schedule
- Dependability regarding completion of assignments and attendance
Benefits
Comp & perks- Robust work at home program
- Diversity-focused workplace culture
- Best Place to Work award-winning culture
- Employee and industry-recognized company culture