Senior Vice President – Client Services

Everise

. Own senior executive relationships and serve as the primary escalation point for assigned healthcare strategic accounts .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $250,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing senior executive relationships and developing account growth strategies within the healthcare payer services sector. Proven ability to lead contract negotiations, ensure compliance with regulatory standards, and drive client satisfaction and retention.

Highest-signal resume keywords

Client Relationship ManagementContract RenegotiationHealthcare Payer OperationsCommercial StructuringInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Profitability AnalysisSOW StructuringPricing StrategyRisk MitigationRFP Response ManagementStrategic Account GrowthRegulatory ComplianceContract ManagementFinancial Acumen

Soft Skills

Executive PresenceHigh IntegritySound JudgmentLeadershipMentoring

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

HealthcareBPOPayer ServicesHIPAACMSAEPClient SatisfactionNet Revenue RetentionCross-SellingOrganic Expansion

About the role

Key responsibilities & impact

Own senior executive relationships and serve as the primary escalation point for assigned healthcare strategic accounts
Develop and execute account growth strategies, including organic expansion, cross-selling, and new logo opportunities
Lead renewal and contract renegotiation strategy with Legal and Finance, including SOW structuring, pricing, and risk mitigation
Build and maintain account plans focused on client satisfaction, retention, net revenue retention, and service expansion
Partner with Operations to ensure contractual and regulatory delivery commitments, including HIPAA, CMS, and AEP-cycle readiness
Conduct client profitability analysis and recommend commercial actions to protect margin
Lead executive business reviews and governance cadences with client stakeholders
Support RFP responses and new opportunity pursuits for payer clients
Build internal alignment with regional directors, account managers, and cross-functional stakeholders
Mentor and develop healthcare account leadership talent
Report directly to the Chief Client Officer

Requirements

What you’ll need

Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or related field)
12–15+ years of progressive client relationship, account management, or general management experience
Significant experience in BPO, healthcare payer services, or related outsourced services environments
Demonstrated experience managing large, complex, multi-million-dollar client relationships at an executive level
Working knowledge of healthcare payer operations, HIPAA, CMS, and AEP/seasonal business cycles strongly preferred
Track record of leading contract renegotiations, RFP responses, and commercial structuring (SOW/pricing) for enterprise accounts
Executive presence and excellent interpersonal and communication skills
High integrity and sound judgment in compliance-sensitive client environments
Strong commercial and financial acumen
Ability to operate effectively under high pressure and ambiguity

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Disability benefits
401k
Paid time off
Discretionary bonus (depending on the specific role)
Other benefit programs (depending on the specific role)