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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and evaluating associate performance against KPIs, providing feedback, and implementing action plans for improvement. Skilled in communication and training to enhance team productivity and resolve escalations effectively.
Highest-signal resume keywords
Performance MonitoringKPI EvaluationAction Plan ImplementationCustomer Escalation ResolutionAssociate Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Feedback ProvisionCommunicationInterpersonal Skills
Industry Keywords
Collections ExperienceContact Center ManagementPayroll ApprovalAssociate SelectionOn-the-Job Training
About the role
Key responsibilities & impact- Monitor, track, and evaluate associate performance against predetermined KPIs
- Provide personal feedback to associates to ensure goals and Everise standards are met
- Maintain a constant presence on the production floor and communication platforms
- Interact with associates to ensure productive work and properly functioning systems
- Evaluate and approve associates’ payroll daily
- Create and implement written action plans for underperforming associates
- Resolve customer escalations
- Communicate between contact center management, client, and associate
- Participate in associate selection and interviewing
- Provide on-the-job training or up-training as needed
Requirements
What you’ll need- Collections experience preferred
Benefits
Comp & perks- Robust work at home program
- Diversity-focused workplace culture
- Best Place to Work awards and employee-recognized culture