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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Project Management and corporate account support, leveraging technical knowledge in mobility, application development, cloud, and security to drive client success. Strong communication and relationship-building skills are essential for managing stakeholder expectations and delivering exceptional customer service.
Highest-signal resume keywords
IT Project ManagementCorporate Account SupportMobility KnowledgeApplication Development KnowledgeCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT ServicesCloud ComputingDatabase SystemsNetwork Operating SystemsDesktop/Server Operating SystemsInformation Worker ApplicationsMessaging ManagementSecurity ManagementPerformance Metrics DevelopmentPortfolio Management
Soft Skills
Outstanding Customer ServiceExcellent Verbal CommunicationExcellent Written CommunicationTeam PlayerProfessional Presentation Skills
Certifications & Qualifications
Bachelor’s Degree in Computer Science
Industry Keywords
Technical Issue ResolutionClient EngagementProactive ManagementService ProfitabilityStakeholder Relationships
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Act as liaison between clients and Everise IT to identify and remediate technical issues
- Work with IT and Client Services teams on proactive issue resolution and technical solutions
- Provide fast resolution to technical problems for clients and vendors
- Lead proactive management of technical issues using standardized procedures and best practices
- Lead projects from conception through launch, managing expectations, timelines, issues, risks, migration strategy, and go-live support
- Develop and report key performance metrics on client and IT engagement
- Build strategic relationships with customer stakeholders, including IT Directors, CIOs, business leaders, and technology professionals
- Serve as a reference and consultant for customers
- Provide insight into market forces and new ways to achieve client objectives
- Help clients evolve by leveraging IT for improved business outcomes
- Partner with Services Sales and other Services personnel to create new account opportunities
- Manage service profitability through portfolio management, contract consumption, contribution margin, operating expenses, and revenue growth
- Share best practices and guidance with the team community
- Maintain relationships with internal support delivery teams, customer support teams, contracts, and materials representatives
- Maintain relationships with Field Sales and internal client lines of business
Requirements
What you’ll need- Bachelor’s Degree in Computer Science and/or equivalent experience
- 7–10 years of experience in IT services or consulting
- Strong understanding of corporate account support
- Fundamental knowledge in two or more of: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations, and security
- IT Project Management background
- Outstanding customer service skills
- Excellent verbal and written communication skills
- Demonstrated ability to be a team player and willingness to assist with projects
- Ability to manage multiple projects, activities, and tasks simultaneously
- Ability to travel
- Ability to work off-hours as required and participate in a 24/7 on-call rotation
- Professional communication and presentation skills
- Ability to represent the company professionally to outside agencies, financial institutions, business partners, employees, and customers
Benefits
Comp & perks- Robust work at home program
- Best Place to Work awards and employee-recognized culture
- Diversity-focused, people-first workplace