Technical Account Manager

Everise

. Act as the liaison between clients and Everise IT to identify and remediate technical issues .

Posted 10/13/2026full-timeTaguig • PhilippinesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT project management and client relationship management, with a strong focus on technical issue resolution and proactive engagement strategies. Capable of leveraging IT solutions to drive business outcomes and manage service portfolio profitability.

Highest-signal resume keywords

IT Project ManagementTechnical Issue ResolutionClient Relationship ManagementCustomer Service SkillsCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

MobilityApplication DevelopmentCloudNetwork Operating SystemsDesktop/Server Operating SystemsInformation Worker ApplicationsDatabase SystemsMessagingManagement and OperationsSecurity

Soft Skills

Outstanding Customer Service SkillsTeam PlayerPersonal Communication SkillsPresentation Skills

Certifications & Qualifications

Bachelor’s Degree in Computer Science

Industry Keywords

IT ServicesConsultingCorporate Account SupportService Portfolio ProfitabilityKey Performance Metrics

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the liaison between clients and Everise IT to identify and remediate technical issues
Work with IT teams and the Client Services Team on proactive issue resolution and technical solutions
Provide fast resolution to technical problems and supervise Everise client IT requirements
Lead proactive management of technical issues using standardized procedures and support best practices
Lead projects from conception through launch, managing expectations for solutions, timelines, issues, risks, migration strategy, and go-live support
Develop and report key performance metrics on client and IT engagement
Build and maintain strategic relationships with customer IT directors, CIOs, business leaders, and technology professionals
Serve as a reference and consultant for customers
Provide insight into market forces and new ways to achieve client objectives
Articulate the case for change and help clients leverage IT for improved business outcomes
Partner with Services Sales and other Services personnel to create new account opportunities
Manage service portfolio profitability, including contract consumption, contribution margin, operating expenses, and revenue growth
Share best practices and guidance with the team community
Maintain relationships with internal support delivery, customer support, contracts, materials, field sales, and client line-of-business teams

Requirements

What you’ll need

Bachelor’s Degree in Computer Science and/or equivalent experience
7–10 years of experience in IT services or consulting
Strong understanding of corporate account support
Fundamental knowledge in two or more of: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations, and security
IT project management background
Outstanding customer service skills
Excellent verbal and written communication skills
Demonstrated ability to be a team player and willingness to assist with projects
Ability to manage multiple projects, activities, and tasks simultaneously
Ability to travel
Ability to work off-hours as required and participate in a 24/7 on-call rotation
Personal communication and presentation skills to represent the company professionally to outside agencies, financial institutions, business partners, employees, and customers

Benefits

Comp & perks

Global experience company with a people-first culture
Diversity and inclusion-focused workplace
Robust work at home program
Best Place to Work recognition and employee-focused culture