IT Support Engineer

Everly Health

. Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management .

Posted 10/2/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and supporting Google Workspace, Zoom, and macOS environments, with a strong focus on user provisioning, IT ticket resolution, and compliance with security standards such as HIPAA and SOC 2. Proven ability to deliver exceptional customer service and support for executive-level technology needs.

Highest-signal resume keywords

Google Workspace AdministrationMacOS TroubleshootingAV Equipment SupportJamf Device ManagementIT Compliance Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Systems SupportNetworking TroubleshootingScripting (Bash, Python, AppleScript)Cloud Administration (AWS)Help Desk Systems

Soft Skills

Customer ServiceCommunication SkillsOrganizational AbilitiesPrioritization SkillsService-Oriented Mindset

Tools & Technologies

ZoomSlackJiraConfluenceOkta

Industry Keywords

SaaSHybrid EnvironmentHIPAASOC 2HITRUST

Tech Stack

Tools & technologies

AWSCloudJamfMacOSPython

About the role

Key responsibilities & impact

Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management
Deliver in-person support at the Austin office, resolving hardware, software, and connectivity issues
Provide executive-level support for devices, meetings, travel technology, and day-to-day systems
Set up, configure, and maintain employee laptops, primarily macOS, using Jamf or similar MDM platforms
Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications
Manage onboarding and offboarding, including equipment provisioning, account setup, and welcome orientation
Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email
Collaborate with IT and Security on automation, process improvements, and internal documentation
Automate repetitive processes for fast, accurate, and secure end-user support
Ensure support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards

Requirements

What you’ll need

3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment
Strong knowledge of macOS and Apple hardware troubleshooting
Ability to troubleshoot wireless and wired networking issues
Experience with Google Workspace, Zoom, and cloud-based collaboration tools
Hands-on experience supporting AV equipment and Zoom Room configurations
Familiarity with Jamf or other Apple device management tools
Impeccable customer service and communication skills, especially when working with senior leaders
Strong organizational and prioritization abilities; able to work independently with minimal supervision and competing priorities
Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST)
Strong service-oriented mindset, friendly attitude, and genuine desire to help
Experience with Okta, Auth0, or other identity platforms
Familiarity with AWS infrastructure or other cloud administration responsibilities
Hands-on knowledge of Jira and Confluence
Scripting or automation experience, such as Bash, Python, or AppleScript
Exposure to endpoint detection, compliance tooling, and IT auditing best practices

Benefits

Comp & perks

Open vacation policy (for salaried team members)
Employee discounts
Paid parental leave
Comprehensive health benefits
401(k)
Supportive, people-first IT culture with a security mindset