Senior Director, Account Management – Partner Strategy

Everly Health

. Lead, hire, develop, and coach a team of Strategic Account Directors and Account Managers .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $190,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in account management and client partnerships within the healthcare industry, with a strong focus on retention, renewals, and expansion strategies. Proven ability to lead and develop high-performing teams while managing executive-level client relationships and driving growth through strategic partnerships.

Highest-signal resume keywords

Account Management StrategyClient Relationship ManagementPeople LeadershipHealthcare Industry ExpertiseNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningPortfolio ManagementData AnalysisContract NegotiationStrategic PartnershipsRevenue ForecastingPerformance MetricsRisk ManagementPipeline ManagementBusiness Development

Soft Skills

LeadershipCommunication SkillsProblem-SolvingStrategic ThinkingTeam Empowerment

Tools & Technologies

HubSpotDigital Health PlatformsAI Utilization

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

HealthcareHealth PlansHEDISStar RatingsPopulation HealthClient RetentionCommercial LeadershipExecutive PresenceCross-Functional LeadershipFast-Paced Environment

About the role

Key responsibilities & impact

Lead, hire, develop, and coach a team of Strategic Account Directors and Account Managers
Shape and own the account management strategy, coverage model, and annual and quarterly goals
Set account planning standards and operating cadence, including account plans, executive business reviews, pipeline and forecast reviews, and risk reviews
Build a strong talent bench through clear expectations, regular feedback, career paths, and succession planning
Partner with Business Development, Marketing, Pricing, Finance, and Legal as a member of the commercial leadership team
Own retention, renewal, and expansion targets for the full client portfolio
Build trusted VP+ client executive relationships at key accounts
Act as player-coach on select high-profile, complex accounts
Lead major renewal and expansion negotiations with Legal and Finance
Drive growth across new programs, populations, lines of business, and markets
Forecast portfolio revenue and pipeline monthly in HubSpot and report performance, risks, and opportunities to the Chief Commercial Officer
Serve as executive escalation point for complex client issues and lead cross-functional mitigation plans
Coordinate with Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget
Bring the client voice into product and commercial roadmaps
Develop and execute partner strategy with digital health and ecosystem partners
Define partner priorities and selection criteria; build and manage the partner pipeline
Structure partner deals with the Chief Commercial Officer, Finance, and Legal
Build joint go-to-market plans tied to client retention and growth
Set partner performance metrics, conduct partner business reviews, and manage partner performance

Requirements

What you’ll need

10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry
5+ years of people leadership, including building and developing high-performing client-facing teams
Experience working with health plans required
Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus
Track record of owning and growing a multi-million-dollar portfolio of enterprise business, including retention, renewals, and expansion
Experience building or managing strategic partnerships in digital health or the broader healthcare ecosystem
Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations
Bachelor's Degree required; business or science related field preferred
MBA or advanced degree a plus
Ability to think strategically and bring structure to team planning and execution
Ability to empower and develop your team
Highly analytical, strategic, data-driven, and creative problem-solving abilities
Exceptional executive presence and strong verbal and written communication skills
Presentation development skills and comfort with client and internal C-suite leaders
Strong commercial acumen, including contract, pricing, and negotiation experience
Proven ability to lead cross-functional teams internally and externally
Ability to leverage and use AI with fluency and understanding
Results-focused and self-motivated, with a flexible and entrepreneurial mindset
Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously
Sound judgment and diplomacy with clients and internal teams
Prior experience in a fast-paced and evolving environment a plus
Familiarity with HubSpot a plus

Benefits

Comp & perks

Bonus eligibility
Equity
Health insurance
Dental insurance
Vision insurance
Mental health insurance
401(k) with company match
Flexible PTO
Various other perks